Investigating - Following Salesforce performance degradation last week, sandbox services are still intermittently failing their backups
We have reached out to Salesforce for support and will keep this page up to date.

May 19, 2024 - 17:08 UTC
App1 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive-APP1 Operational
User Access Operational
Archiving Jobs Operational
USeast2 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
HIPAA1 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive-HIPAA1 Operational
User Access Operational
Archiving Jobs Operational
HIPAA4 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - HIPAA4 Operational
User Access Operational
Archiving Jobs Operational
USGOV2 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
OGC US2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - USGOV2 Operational
User Access Operational
Archiving Jobs Operational
CA1 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - CA1 Operational
User Access Operational
Archiving Jobs Operational
CA4 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - CA4 Operational
Archiving Jobs Operational
User Access Operational
EMEA1 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive-EMEA1 Operational
User Access Operational
Archiving Jobs Operational
EMEA2 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
EMEA4 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - EMEA4 Operational
User Access Operational
Archiving Jobs Operational
UK1 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archiver - UK1 Operational
User Access Operational
Archiving Jobs Operational
AU1 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - AU1 Operational
User Access Operational
Archiving Jobs Operational
AU4 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - AU4 Operational
Archiving Jobs Operational
User Access Operational
Own Discover Operational
UK1 Operational
CA1 Operational
US (app1/hipaa1/useast2) Operational
Archive - OGC US2 Operational
User Access Operational
Archiving Jobs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time. No jobs will be affected.
Posted on May 20, 2024 - 17:02 UTC
Maintenance - EMEA4 May 26, 2024 04:00-12:00 UTC
Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Posted on May 15, 2024 - 15:57 UTC
Maintenance - HIPAA4 Jun 2, 2024 04:00-13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 15, 2024 - 16:01 UTC
Scheduled - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Jun 09, 2024 - 04:00 UTC
Maintenance - HIPAA1 Jun 9, 2024 04:00-13:00 UTC
Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Posted on Apr 02, 2024 - 06:59 UTC
App1
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Archiver - App1
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EMEA1
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Archiver - EMEA1
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EMEA2
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HIPAA1
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Archiver - HIPAA1
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USEAST2
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EMEA4
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CA1
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Archiver - CA1
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CA4
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Archiver - CA4
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AU1
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Archiver - AU1
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AU4
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Archiver - AU4
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UK1
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Archiver - UK1
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Hipaa4
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Archiver - Hipaa4
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US-Gov2
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Archiver - USGOV2
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Archiver - EMEA4
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OGC
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Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024

No incidents reported.

May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 16:00 UTC
Scheduled - We will be undergoing scheduled maintenance on the database during this time. Discover will be unavailable.
May 17, 18:20 UTC
Completed - The scheduled maintenance has been completed.
May 21, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance on the database during this time. Discover will be unavailable.
May 17, 18:19 UTC
Completed - The scheduled maintenance has been completed.
May 21, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance on the database during this time. Discover will be unavailable.
May 17, 18:17 UTC
May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 15:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. No jobs will be affected.
May 10, 20:15 UTC
May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 16, 16:49 UTC
Completed - The scheduled maintenance has been completed.
May 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 17, 05:15 UTC
Completed - The scheduled maintenance has been completed.
May 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 08:00 UTC
Scheduled - UI / Login Maintenance for All Regions - During this maintenance window, customers may experience intermittent outages to accessing login and see changes to the user interface of our products. Rest assured, backups, jobs and API usage will continue to run as scheduled.
May 15, 13:27 UTC
Completed - The scheduled maintenance has been completed.
May 19, 09:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 15, 13:46 UTC
Scheduled - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Apr 2, 06:58 UTC
May 18, 2024

No incidents reported.

May 17, 2024
Resolved - The Salesforce status maintenance has completed. The services are operational.
May 17, 13:20 UTC
Monitoring - Salesforce is having Performance Degradation in some of their instances, which is causing sandbox services to intermittently fail their backups.
We are monitoring the status updates on Salesforce, we will keep this page up to date.

May 15, 18:03 UTC
May 16, 2024

No incidents reported.

May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. No jobs will be affected.
May 10, 20:12 UTC
Completed - The scheduled maintenance has been completed.
May 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 5, 15:14 UTC
Scheduled - During this maintenance window, customers may experience temporary slowness.
Rest assured, backups, jobs and API usage will continue to run as scheduled.

May 5, 15:14 UTC
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. No jobs will be affected.
May 6, 19:00 UTC
Completed - The scheduled maintenance has been completed.
May 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 7, 14:47 UTC