All Systems Operational

App1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-APP1 Operational
User Access Operational
Archiving Jobs Operational
USeast2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
HIPAA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-HIPAA1 Operational
User Access Operational
Archiving Jobs Operational
HIPAA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - HIPAA4 Operational
User Access Operational
Archiving Jobs Operational
USGOV2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
OGC US2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - USGOV2 Operational
User Access Operational
Archiving Jobs Operational
CA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - CA1 Operational
User Access Operational
Archiving Jobs Operational
CA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - CA4 Operational
Archiving Jobs Operational
User Access Operational
EMEA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-EMEA1 Operational
User Access Operational
Archiving Jobs Operational
EMEA2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
EMEA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - EMEA4 Operational
User Access Operational
Archiving Jobs Operational
UK1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archiver - UK1 Operational
User Access Operational
Archiving Jobs Operational
AU1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - AU1 Operational
User Access Operational
Archiving Jobs Operational
AU4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - AU4 Operational
Archiving Jobs Operational
User Access Operational
Own Discover Operational
UK1 Operational
CA1 Operational
US (app1/hipaa1/useast2) Operational
EU (emea1/emea2) Operational
Archive - OGC US2 Operational
User Access Operational
Archiving Jobs Operational
SG1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - SG1 Operational
User Access Operational
Archiving Jobs Operational
Unified Login Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Own Scheduled Maintenance - Region: us2 Jun 30, 2025 14:00-16:00 UTC

During this period we will be performing scheduled maintenance to upgrade and optimize our infrastructure. This process is essential for improving system performance, increasing security, and ensuring a more reliable experience for our users. We appreciate your patience and understanding as we make these improvements to better serve you.
Posted on Jun 03, 2025 - 20:46 UTC
System Metrics Month Week Day
App1
Fetching
Archiver - App1
Fetching
EMEA1
Fetching
Archiver - EMEA1
Fetching
EMEA2
Fetching
HIPAA1
Fetching
Archiver - HIPAA1
Fetching
USEAST2
Fetching
EMEA4
Fetching
CA1
Fetching
Archiver - CA1
Fetching
CA4
Fetching
Archiver - CA4
Fetching
AU1
Fetching
Archiver - AU1
Fetching
AU4
Fetching
UK1
Fetching
Archiver - UK1
Fetching
Hipaa4
Fetching
Archiver - Hipaa4
Fetching
US-Gov2
Fetching
Archiver - USGOV2
Fetching
Archiver - EMEA4
Fetching
OGC
Fetching
Jun 19, 2025

No incidents reported today.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
UI access on USGov2 is outage
Resolved - This incident has been resolved.
Jun 17, 18:12 UTC
Investigating - We are aware of an issue impacting UI access on the usgov2 instance. Our team is actively working to restore full UI functionality.
All core backups and services are currently operational. We apologize for any inconvenience.
Jun 17, 18:10 UTC
Own Recover for ServiceNow - Increased error rates in backup sections
Resolved - This incident has been resolved.
Jun 17, 02:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 01:15 UTC
Identified - If you are experiencing an Increased error rates in you backup sections please contact support.

The issue has been identified and a fix is being implemented
Jun 17, 01:07 UTC
Jun 16, 2025
Own Scheduled Maintenance - Region: us2
Completed - The scheduled maintenance has been completed.
Jun 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 12:00 UTC
Scheduled - During this period we will be performing scheduled maintenance to upgrade and optimize our infrastructure. This process is essential for improving system performance, increasing security, and ensuring a more reliable experience for our users. We appreciate your patience and understanding as we make these improvements to better serve you.
Jun 9, 21:41 UTC
Jun 15, 2025
UI / Login Maintenance for Archive: CA1, SG1
Completed - The scheduled maintenance has been completed.
Jun 15, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 07:00 UTC
Scheduled - UI / Login Maintenance for ca1, sg1 - During this maintenance window, customers may experience intermittent outages to accessing login and see changes to the user interface of our products. Rest assured, backups, jobs and API usage will continue to run as scheduled.
Jun 12, 12:35 UTC
UI / Login Maintenance for USGOV2
Completed - The scheduled maintenance has been completed.
Jun 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 05:00 UTC
Scheduled - UI / Login Maintenance for USGOV2 - During this maintenance window, customers may experience intermittent outages to accessing login and see changes to the user interface of our products. Rest assured, backups, jobs and API usage will continue to run as scheduled.
Jun 12, 12:37 UTC
Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Discover Scheduled Maintenance - Region: CA
Completed - The scheduled maintenance has been completed.
Jun 12, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 13:00 UTC
Scheduled - During this period we will be performing scheduled maintenance to upgrade and optimize our infrastructure. This process is essential for improving system performance, increasing security, and ensuring a more reliable experience for our users. We appreciate your patience and understanding as we make these improvements to better serve you.
Jun 9, 21:21 UTC
Salesforce incident 10014317 - Performance Degradation impacting instances EU49, EU51, EU53, EU55
Resolved - This incident has been resolved.
Jun 12, 11:05 UTC
Investigating - We are experiencing a performance degradation across regions EMEA1, EMEA2, EMEA4, UK1 resulting in backup failures.
This is due to Salesforce incident 10014317 across instances EU49, EU51, EU53, EU55 - https://status.salesforce.com/incidents/10014317
Jun 12, 07:25 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
Maintenance - AU1
Completed - The scheduled maintenance has been completed.
Jun 8, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:01 UTC
Scheduled - Maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.
Jun 5, 09:53 UTC
Maintenance - CA1
Completed - The scheduled maintenance has been completed.
Jun 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:00 UTC
Scheduled - A maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.
Jun 5, 09:50 UTC
Jun 7, 2025
Backup Runtime Degradation
Resolved - This incident has been resolved.
Jun 7, 16:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 11:18 UTC
Identified - We have implemented a workaround and are currently verifying the issue is resolved.
Jun 7, 08:39 UTC
Investigating - Some backups are taking longer than average to complete in this region. We are currently working on identifying the issue and a possible solution.
Jun 7, 07:46 UTC
Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

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