Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 2024 - 19:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 2024 - 13:45 UTC
Investigating - Customers may experience slowness in the UI and/or API usage.
Apr 19, 2024 - 13:44 UTC
App1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-APP1 Operational
User Access Operational
Archiving Jobs Operational
USeast2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
HIPAA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-HIPAA1 Operational
User Access Operational
Archiving Jobs Operational
HIPAA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - HIPAA4 Operational
User Access Operational
Archiving Jobs Operational
USGOV2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
OGC US2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - USGOV2 Operational
User Access Operational
Archiving Jobs Operational
CA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - CA1 Operational
User Access Operational
Archiving Jobs Operational
CA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - CA4 Operational
Archiving Jobs Operational
User Access Operational
EMEA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-EMEA1 Operational
User Access Operational
Archiving Jobs Operational
EMEA2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
EMEA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - EMEA4 Operational
User Access Operational
Archiving Jobs Operational
UK1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archiver - UK1 Operational
User Access Operational
Archiving Jobs Operational
AU1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - AU1 Operational
User Access Operational
Archiving Jobs Operational
AU4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - AU4 Operational
Archiving Jobs Operational
User Access Operational
Own Discover Operational
UK1 Operational
CA1 Operational
US (app1/hipaa1/useast2) Operational
Archive - OGC US2 Operational
User Access Operational
Archiving Jobs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance - CA4 May 5, 2024 04:00-13:00 UTC
Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Posted on Apr 02, 2024 - 06:54 UTC
Maintenance - EMEA4 and USEAST2 May 19, 2024 04:00-13:00 UTC
Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Posted on Apr 02, 2024 - 06:58 UTC
Maintenance - HIPAA1 May 26, 2024 04:00-13:00 UTC
Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Posted on Apr 02, 2024 - 06:59 UTC
Maintenance - HIPAA4 Jun 2, 2024 04:00-13:00 UTC
Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Posted on Apr 02, 2024 - 07:00 UTC
App1
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Archiver - App1
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EMEA1
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Archiver - EMEA1
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EMEA2
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HIPAA1
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Archiver - HIPAA1
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USEAST2
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EMEA4
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CA1
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Archiver - CA1
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CA4
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Archiver - CA4
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AU1
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Archiver - AU1
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AU4
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Archiver - AU4
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UK1
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Archiver - UK1
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Hipaa4
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Archiver - Hipaa4
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US-Gov2
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Archiver - USGOV2
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Archiver - EMEA4
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OGC
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Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024

Unresolved incident: App1 possible slowness.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
Resolved - This incident has been resolved.
Apr 16, 03:42 UTC
Investigating - We are currently investigation the issue.
Apr 16, 02:38 UTC
Apr 15, 2024

No incidents reported.

Apr 14, 2024
Completed - The scheduled maintenance has been completed.
Apr 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 11, 18:51 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 04:00 UTC
Scheduled - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Apr 2, 06:53 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 UTC
Scheduled - As part of the Own standard maintenance window Accelerate service may experience interruptions in the following regions:
* app1
* useast2
* hipaa4
* emea1
* emea2
* au1

Apr 11, 10:24 UTC
Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 14:00 UTC
Scheduled - We will be undergoing a scheduled maintenance on the Archive application during this time.
Apr 8, 17:32 UTC
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
Completed - The scheduled maintenance has been completed.
Apr 8, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 14:00 UTC
Scheduled - We will be undergoing a scheduled maintenance during this time.
Apr 2, 20:11 UTC
Apr 7, 2024
Completed - The scheduled maintenance has been completed.
Apr 7, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 4, 11:43 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 4, 11:41 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 4, 11:36 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Apr 2, 06:51 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 06:00 UTC
Scheduled - As part of the Own standard maintenance window Accelerate service may experience interruptions in the following regions:
* hipaa1
* uk1
* emea4
* au4
* ca4
* usgov2

Apr 4, 10:26 UTC
Apr 6, 2024

No incidents reported.