All Systems Operational
App1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-APP1 Operational
User Access Operational
Archiving Jobs Operational
USeast2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
HIPAA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-HIPAA1 Operational
User Access Operational
Archiving Jobs Operational
HIPAA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - HIPAA4 Operational
User Access Operational
Archiving Jobs Operational
USGOV2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
OGC US2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - USGOV2 Operational
User Access Operational
Archiving Jobs Operational
CA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - CA1 Operational
User Access Operational
Archiving Jobs Operational
CA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - CA4 Operational
Archiving Jobs Operational
User Access Operational
EMEA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-EMEA1 Operational
User Access Operational
Archiving Jobs Operational
EMEA2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
EMEA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - EMEA4 Operational
User Access Operational
Archiving Jobs Operational
UK1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archiver - UK1 Operational
User Access Operational
Archiving Jobs Operational
AU1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - AU1 Operational
User Access Operational
Archiving Jobs Operational
AU4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - AU4 Operational
Archiving Jobs Operational
User Access Operational
Own Discover Operational
UK1 Operational
CA1 Operational
US (app1/hipaa1/useast2) Operational
Archive - OGC US2 Operational
User Access Operational
Archiving Jobs Operational
Unified Login Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UI / Login Maintenance for UK1 Jun 16, 2024 05:00-17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 2024 - 13:10 UTC
Scheduled - UI / Login Maintenance for UK1 - During this maintenance window, customers may experience intermittent outages to accessing login and see changes to the user interface of our products. Rest assured, backups, jobs and API usage will continue to run as scheduled.
Jun 10, 2024 - 13:10 UTC
Maintenance - AU4 Jun 16, 2024 10:00-14:00 UTC
We will be conducting a scheduled maintenance with no expected downtime.
During the maintenance window some backups may fail or be missed. Effected backups will be restarted by Own staff when maintenance is over.

Posted on Jun 13, 2024 - 11:28 UTC
Maintenance - APP1 Jun 17, 2024 08:00-12:00 UTC
We will be conducting a scheduled maintenance with no expected downtime.
During the maintenance window some backups may fail or be missed. Effected backups will be restarted by Own staff when maintenance is over.

Posted on Jun 13, 2024 - 11:26 UTC
UI / Login Maintenance for US2 Region Jun 17, 2024 15:00-16:00 UTC
UI / Login Maintenance - During this maintenance window, customers may experience intermittent outages to accessing login and see changes to the user interface of our products. Rest assured, backups, jobs and API usage will continue to run as scheduled.
Posted on Jun 10, 2024 - 20:47 UTC
Maintenance - HIPAA4 Jun 23, 2024 04:00-12:00 UTC
Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Posted on Jun 02, 2024 - 12:24 UTC
App1
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Archiver - App1
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EMEA1
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Archiver - EMEA1
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EMEA2
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HIPAA1
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Archiver - HIPAA1
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USEAST2
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EMEA4
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CA1
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Archiver - CA1
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CA4
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Archiver - CA4
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AU1
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Archiver - AU1
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AU4
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Archiver - AU4
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UK1
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Archiver - UK1
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Hipaa4
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Archiver - Hipaa4
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US-Gov2
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Archiver - USGOV2
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Archiver - EMEA4
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OGC
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Past Incidents
Jun 14, 2024

No incidents reported today.

Jun 13, 2024

No incidents reported.

Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 12:00 UTC
Scheduled - UI / Login Maintenance for All Regions - During this maintenance window, customers may experience intermittent outages to accessing login and see changes to the user interface of our products. Rest assured, backups, jobs and API usage will continue to run as scheduled.
Jun 9, 12:10 UTC
Jun 11, 2024
Resolved - All delayed or failed backups have been restarted by our team and are successfully running or completed. The network issue is resolved and we are now closing this incident.
Jun 11, 22:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 19:13 UTC
Update - The majority of failed or errored backups have been restarted. No new backups have failed or errored. We'll continue to keep this incident open until they are all restarted and the majority completed.

The HIPAA4 region backups are now operational.

Jun 11, 19:12 UTC
Identified - We identified an network issue causing a slow down in backup performance in the HIPAA4 region. At 13:30 UTC, we implemented a mitigation which resulted in positive progress. As of 15:00 UTC, we are seeing backups complete successfully. We will restart any failed backups as capacity frees up.
Jun 11, 15:31 UTC
Update - We are continuing to investigate an issue where backups are not completing successfully. Further updates will be provided as we gather more information and work towards a resolution.
Jun 11, 12:48 UTC
Investigating - We are still experiencing a degradation of backup performance on HIPAA4. We are currently investigating the issue.
Jun 11, 10:45 UTC
Update - A solution was implemented after we reobserved a degraded performance in our HIPAA4 environment.
Our team reinitiated any failed backups to ensure successful completion. Additionally, you may notice a delay in the start times of the backups.

Jun 11, 08:16 UTC
Monitoring - We've identified an issue with the scheduler in the HIPAA4 region and implemented a mitigation. Backups in HIPAA4 are catching up. We will check back in 6 hours to assess performance.
Jun 11, 00:32 UTC
Investigating - We are currently investigating this issue.
Jun 10, 21:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 19:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:45 UTC
Scheduled - No downtime - this is a test.
Jun 11, 19:41 UTC
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 16:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time
Jun 6, 18:31 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 16:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time
Jun 6, 18:31 UTC
Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 13:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 9, 06:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 04:00 UTC
Scheduled - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Apr 2, 06:59 UTC
Jun 8, 2024

No incidents reported.

Jun 7, 2024
Resolved - This incident has been resolved.
Jun 7, 18:52 UTC
Identified - We are actively collaborating with Salesforce to address this issue affecting organizations that have recently upgraded to Summer '24. Our engineering teams are working to identify a workaround for the intermittent failures before the scheduled Production org rollout is completed on June 14.
Jun 3, 20:33 UTC
Update - Our investigation with Salesforce is still ongoing.
This degradation now affects a small subset of production services as well.
We will provide additional updates soon.

May 30, 13:38 UTC
Investigating - Following Salesforce performance degradation last week, sandbox services are still intermittently failing their backups
We have reached out to Salesforce for support and will keep this page up to date.

May 19, 17:08 UTC
Jun 6, 2024

No incidents reported.

Jun 5, 2024
Resolved - This incident is now resolved.
Jun 5, 07:38 UTC
Identified - The issue has been identified and we are currently working on a fix.
As a workaround, please use the following methods to submit a support case:
1. Through the Customer Portal
2. Via our Support webpage https://www.owndata.com/support
3. Via email to support@owndata.com

May 30, 15:13 UTC
Investigating - We are currently investigating an issue where submitting a case through the "Submit a case" button in the Own application leads to a "The Content is Blocked" error.
Please use the following methods to submit a support case:
1. Through the Customer Portal
2. Via our Support webpage https://www.owndata.com/support
3. Via email to support@owndata.com

May 30, 11:10 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 03:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time
Jun 3, 14:37 UTC
Jun 4, 2024
Completed - The scheduled maintenance has been completed.
Jun 4, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 15:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 31, 17:06 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 31, 17:03 UTC
Jun 3, 2024
Jun 2, 2024
Resolved - The issue is a duplicate of:
Salesforce Sandbox services are intermittently failing due to Salesforce Performance Degradation.

Jun 2, 17:25 UTC
Investigating - We are receiving reports of failing production metadata services.
Our engineering is looking into this.

Jun 2, 16:06 UTC
Completed - The scheduled maintenance has been completed.
Jun 2, 12:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 15, 16:01 UTC
Scheduled - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Jun 9, 04:00 UTC
Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.