Downloading some Attachment experience failures - Salesforce data backup
Update - All of your Salesforce data backups that were affected by this incident are tagged 'Affected by Incident #124' as they include deleted Recycle Bin records. Please reach out to our support team if you need help restoring from any of these backups.

You can read more in this Knowledge Base Article: https://kb.ownbackup.com/articles/knowledgebase/Incident-124-30-11-2023.
Dec 04, 2023 - 16:29 UTC
Monitoring - A fix was deployed. It will take effect on your next Full backup.
We’re still investigating the impact on past affected backups.
Nov 28, 2023 - 17:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 27, 2023 - 22:29 UTC
Investigating - We are investigating an issue with downloading attachments during Salesforce backups. Customers may experience increased errors in backups as a result. The errors can be seen in the backup history tab.
Nov 27, 2023 - 20:05 UTC
App1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-APP1 Operational
User Access Operational
Archiving Jobs Operational
USeast2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
HIPAA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-HIPAA1 Operational
User Access Operational
Archiving Jobs Operational
HIPAA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - HIPAA4 Operational
User Access Operational
Archiving Jobs Operational
USGOV2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
OGC US2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - USGOV2 Operational
User Access Operational
Archiving Jobs Operational
CA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - CA1 Operational
User Access Operational
Archiving Jobs Operational
CA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - CA4 Operational
Archiving Jobs Operational
User Access Operational
EMEA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-EMEA1 Operational
User Access Operational
Archiving Jobs Operational
EMEA2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
EMEA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - EMEA4 Operational
User Access Operational
Archiving Jobs Operational
UK1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archiver - UK1 Operational
User Access Operational
Archiving Jobs Operational
AU1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - AU1 Operational
User Access Operational
Archiving Jobs Operational
AU4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - AU4 Operational
Archiving Jobs Operational
User Access Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
App1
Fetching
Archiver - App1
Fetching
EMEA1
Fetching
Archiver - EMEA1
Fetching
EMEA2
Fetching
HIPAA1
Fetching
Archiver - HIPAA1
Fetching
USEAST2
Fetching
EMEA4
Fetching
CA1
Fetching
Archiver - CA1
Fetching
CA4
Fetching
Archiver - CA4
Fetching
AU1
Fetching
Archiver - AU1
Fetching
AU4
Fetching
Archiver - AU4
Fetching
UK1
Fetching
Archiver - UK1
Fetching
Hipaa4
Fetching
Archiver - Hipaa4
Fetching
US-Gov2
Fetching
Archiver - USGOV2
Fetching
Archiver - EMEA4
Fetching
OGC
Fetching
Past Incidents
Dec 10, 2023
app1,emea1,hipaa1 - maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 6, 11:04 UTC
ESBS Version Upgrade - app1, useast2
Completed - The scheduled maintenance has been completed.
Dec 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 4, 12:46 UTC
Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023
ESBS Version Upgrade - hipaa1, emea1, emea2
Completed - The scheduled maintenance has been completed.
Dec 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 4, 12:44 UTC
Dec 6, 2023
ESBS Version Upgrade - usgov2, au1, uk1, ca1
Completed - The scheduled maintenance has been completed.
Dec 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 13:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 4, 12:43 UTC
Sandbox Seeding Outage on USGOV2
Resolved - This incident has been resolved.
Dec 6, 14:04 UTC
Identified - We have identified an issue causing a Sandbox Seeding outage in USGOV2.
We are currently working on a fix.

All current seeding jobs are not impacted.
Dec 6, 12:49 UTC
Dec 5, 2023

No incidents reported.

Dec 4, 2023
hipaa4,emea4 archiver maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 07:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 29, 12:13 UTC
Dec 3, 2023
useast2,emea2 maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 26, 10:42 UTC
Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
OwnBackup Scheduled Maintenance - Region: US2
Completed - The scheduled maintenance has been completed.
Nov 29, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 27, 13:18 UTC
Nov 28, 2023
Nov 27, 2023
Nov 26, 2023
SBS and Archive App Version Upgrade - hipaa4 and emea4
Completed - The scheduled maintenance has been completed.
Nov 26, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 11:46 UTC
au1,ca1,usgov2 maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 23, 09:47 UTC
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