Affected Components: Data Mask & Seed, Backup & Recover, Archive

Jul 20, 19:41:19 GMT+0
Identified - US2 will undergo scheduled maintenance for infrastructure improvements. A brief service interruption may happen during the 1-hour window..

Duration: 1 hour

Affected Components: Data Mask & Seed, Backup & Recover, Archive

Jul 13, 12:34:51 GMT+0
Identified - US2 will undergo scheduled maintenance for infrastructure improvements. A brief service interruption may happen during the 1-hour window..

Jul 20, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 20, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours

Affected Components: Archive, Archive, Archive, Archive, Archive, Archive, Archive, Archive, Archive, Archive, Archive, Archive, Archive, Archive

Jul 16, 14:34:49 GMT+0
Identified - We will perform a scheduled maintenance on the Archiver service in all regions to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..

Jul 19, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 19, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover

Jul 13, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 13, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 10, 13:23:42 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 day and 27 minutes

Affected Components: Data Mask & Seed, Archive, Backup & Recover, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Salesforce Discover, Data Mask & Seed, Data Mask & Seed, Archive, Backup & Recover, Data Mask & Seed, Backup & Recover, Backup & Recover, Archive, Archive, Data Mask & Seed, Archive, Data Mask & Seed, Data Mask & Seed, Archive, Backup & Recover, Backup & Recover, Salesforce Discover, Archive, Salesforce Discover, Archive, Archive, Archive, Archive, Salesforce Discover, Backup & Recover, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Backup & Recover, Salesforce Discover, Archive, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Salesforce Discover, Archive, Salesforce Discover, Backup & Recover, Backup & Recover, Archive

Jun 24, 17:41:48 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**. **For Your Jobs and Data:** * **Manual jobs** (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window. * **Scheduled backups** will resume automatically after maintenance. Any backups that fail will be manually restarted by our team. * After maintenance, please **monitor and re-run** any affected jobs as needed. We apologize for any inconvenience this may cause and thank you for your understanding..

Jun 29, 12:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 29, 14:30:00 GMT+0
Identified - in progress.

Jun 30, 12:57:29 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour

Affected Components: Data Mask & Seed, Archive, Backup & Recover

Jun 15, 11:41:21 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 24, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 24, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Data Mask & Seed, Backup & Recover, Archive

Jun 15, 11:42:41 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 23, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 23, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Backup & Recover, Data Mask & Seed, Archive

Jun 15, 11:44:08 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 22, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 22, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours and 3 minutes

Affected Components: Archive

Jun 21, 08:45:00 GMT+0
Investigating - We are currently investigating this incident. Customers may experience high latency while using Archive on Azure CA4.

Jun 21, 11:04:00 GMT+0
Investigating - We're currently experiencing an issue affecting the Archive service. Customers may be unable to search archived data, and the UI for accessing and managing archive policies is unavailable. We are continuing to work on a fix for this incident.

Jun 21, 16:25:39 GMT+0
Monitoring - The incident has been resolved. We are closely monitoring the service to verify its full recovery..

Jun 21, 16:47:44 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Data Mask & Seed, Backup & Recover, Archive

Jun 18, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 15, 11:45:01 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 18, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Data Mask & Seed, Backup & Recover, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Salesforce Discover, Salesforce Discover, Backup & Recover, Data Mask & Seed, Backup & Recover, Salesforce Discover

Jun 10, 15:17:25 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 15, 07:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 15, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Archive, Archive

Jun 14, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 14, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 14, 19:00:00 GMT+0
Identified - We will perform scheduled maintenance on the Archiver service in US2 and USGov2 to upgrade an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..

Duration: 2 hours

Affected Components: Backup & Recover, Salesforce Discover, Data Mask & Seed, Archive

Jun 11, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 11, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 11, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: Data Mask & Seed, Backup & Recover, Archive, Salesforce Discover

Jun 10, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 10, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 10, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Backup & Recover, Salesforce Discover, Data Mask & Seed, Salesforce Discover, Backup & Recover, Data Mask & Seed

Jun 10, 09:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 10, 09:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 10, 12:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Data Mask & Seed, Backup & Recover, Archive, Salesforce Discover

Jun 9, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 9, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 9, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Data Mask & Seed, Archive, Backup & Recover, Salesforce Discover

Jun 8, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 8, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 8, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Backup & Recover, Archive, Salesforce Discover, Data Mask & Seed

Jun 4, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 4, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 4, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Archive, Salesforce Discover, Data Mask & Seed, Backup & Recover

Jun 3, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 3, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 3, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Archive, Salesforce Discover, Data Mask & Seed, Backup & Recover

Jun 2, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 2, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 2, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 days, 14 hours and 1 minute

Affected Components: Archive

May 29, 22:24:50 GMT+0
Identified - Microsoft Azure has confirmed a datacenter power outage as the source. Elastic Cloud (hosted on Azure) is degraded, which is impacting our cluster performance. Customer-facing services are not affected at this time. We are waiting on Elastic Cloud to confirm recovery.

May 30, 21:35:30 GMT+0
Monitoring - The search service has been restored to full capacity. Working with Elastic support, we completed the recovery actions and the cluster is healthy. Background rebalancing across the cluster is still in progress. We are monitoring until it completes..

Jun 2, 19:04:30 GMT+0
Resolved - The Archive search service is fully restored. The upstream Microsoft Azure outage has been resolved, our Elastic Cloud cluster is healthy, and rebalancing is complete. No customer action is required. Thank you for your patience..

May 29, 05:04:00 GMT+0
Investigating - We are investigating reports of degraded service. Upstream provider (Microsoft Azure) is reporting an active incident, and we are assessing impact on our services..

May 29, 18:00:37 GMT+0
Identified - Root cause identified: an active Microsoft Azure incident is impacting upstream dependencies for our services. We are assessing scope and affected components..

Duration: 1 day, 19 hours and 51 minutes

Affected Components: Archive, Data Mask & Seed, Backup & Recover

May 26, 19:08:57 GMT+0
Identified - Maintenance is now in progress..

May 28, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 28, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 19 hours and 52 minutes

Affected Components: Archive, Backup & Recover, Data Mask & Seed

May 26, 19:08:27 GMT+0
Identified - Maintenance is now in progress..

May 27, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 27, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: Backup & Recover, Archive

May 26, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

May 26, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 26, 13:00:00 GMT+0
Identified - Upgrade RDS archive .

Duration: 2 hours

Affected Components: Backup & Recover

May 26, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

May 26, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 26, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Affected Components: Archive, Archive, Archive, Archive

May 21, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 21, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 21, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Archive, Data Mask & Seed, Backup & Recover

May 18, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 18, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

May 18, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 5 minutes

Affected Components: Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover

Apr 1, 13:39:36 GMT+0
Identified - We have identified the cause and are working on a resolution. We anticipate a resolution within the next hour..

Apr 1, 13:55:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 1, 15:04:50 GMT+0
Resolved - This incident has been resolved..

Apr 1, 10:00:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 6 hours and 58 minutes

Affected Components: Backup & Recover, Backup & Recover, , Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, APP1 →

Feb 17, 03:11:00 GMT+0
Monitoring - Own Recover backups are currently affected by a widespread Salesforce service disruption that may result in login failures and intermittent service unavailability. The issue is primarily impacting backup services in US Regions. Technical teams are actively investigating the root cause and implementing remediation measures, with more details available via Salesforce Incident 20003707\. <https://status.salesforce.com/incidents/20003707>.

Feb 17, 10:08:44 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 45 minutes

Affected Components: Archive

Jan 28, 09:19:00 GMT+0
Identified - We working on a fix..

Jan 28, 11:03:49 GMT+0
Resolved - This incident has been resolved..

Duration: 32 minutes

Affected Components: Archive, Archive

Jan 18, 10:04:29 GMT+0
Investigating - We are currently investigating this incident..

Jan 18, 10:10:48 GMT+0
Identified - A fix is being implemented. .

Jan 18, 10:34:07 GMT+0
Monitoring - The fix was implemented - CA1 & CA4 are operational..

Jan 18, 10:36:15 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 16 hours and 39 minutes

Affected Components: Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover

Nov 18, 19:30:00 GMT+0
Identified - Some services' backups are currently failing to be signed with the Blockchain Verify hash signature due to a degradation in the third-party provider's service. Once the provider service degradation is resolved (or recovered), the backups should be successfully signed with the required signatures.

Nov 20, 12:08:53 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 56 minutes

Affected Components: Backup & Recover

Nov 17, 21:24:00 GMT+0
Resolved - This incident has been resolved..

Nov 17, 16:28:00 GMT+0
Investigating - Some users in APP1 region may experience issues loading their production services dashboard..

Nov 17, 16:41:00 GMT+0
Identified - We are continuing to work on a hot fix for this incident..

Duration: 3 hours and 25 minutes

Affected Components: Backup & Recover

Oct 24, 01:15:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 24, 04:40:00 GMT+0
Resolved - This incident has been resolved..

Duration: 9 hours and 45 minutes

Affected Components: Backup & Recover

Oct 22, 02:30:00 GMT+0
Investigating - We are currently investigating a condition where customers might experience pending or failed backups on US2 environment..

Oct 22, 11:59:22 GMT+0
Identified - We've identified the issue and are now working on restarting the failed backups..

Oct 22, 12:15:00 GMT+0
Resolved - This incident has been resolved..

Duration: 15 hours and 57 minutes

Affected Components: Backup & Recover, Data Mask & Seed, Archive, Data Mask & Seed, Archive, Data Mask & Seed, Salesforce Discover, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Data Mask & Seed, Data Mask & Seed, Salesforce Discover, Archive, Archive, Salesforce Discover, Backup & Recover, Backup & Recover, Data Mask & Seed, Archive, Archive, Backup & Recover, Backup & Recover, Salesforce Discover, Backup & Recover, Backup & Recover, Archive, Salesforce Discover, Salesforce Discover, Backup & Recover, Data Mask & Seed, Archive, Archive, Data Mask & Seed, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Archive, Backup & Recover, Archive, Backup & Recover, Archive, Salesforce Discover, Backup & Recover, Archive, Archive, Archive, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Backup & Recover

Oct 20, 08:36:52 GMT+0
Investigating - Due to an ongoing AWS outage - <https://health.aws.amazon.com/health/status> We're currently investigating a potential disruption to our services. We will send an additional update in 60 minutes. .

Oct 20, 09:32:40 GMT+0
Identified - We've confirmed US instances are affected by the AWS outage - We're seeing failures in Jobs,Backups and Archive. Once the AWS outage resolves failed backups will be restarted..

Oct 21, 00:33:23 GMT+0
Resolved - This incident has been resolved..

Duration: 36 minutes

Affected Components: Archive, Data Mask & Seed, , Backup & Recover, US2 →

Oct 9, 16:01:57 GMT+0
Investigating - We are currently investigating this incident..

Oct 9, 16:37:52 GMT+0
Resolved - This incident has been resolved..

Duration: 53 minutes

Affected Components: , Data Mask & Seed, Archive, Backup & Recover, US2 →

Sep 29, 15:27:15 GMT+0
Investigating - We are currently investigating this incident..

Sep 29, 16:19:47 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 10 minutes

Affected Components: Backup & Recover

Sep 23, 16:20:11 GMT+0
Investigating - We are investigating an issue with file downloads from the backup history page in USEast2\\. .

Sep 23, 17:02:00 GMT+0
Identified - We identified an issue with our infrastructure provider, AWS, and are working to resolve the incident..

Sep 23, 17:30:00 GMT+0
Resolved - This incident has been resolved..

Duration: 38 minutes

Affected Components: Archive, , Data Mask & Seed, Backup & Recover, USGOV2 →

Sep 21, 16:00:00 GMT+0
Investigating - We are currently investigating an issue causing the web UI to be inaccessible..

Sep 21, 16:38:09 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 3 minutes

Affected Components: Backup & Recover, Backup & Recover

Aug 29, 16:13:00 GMT+0
Identified - Some users may not have received their scheduled weekly report emails on Tuesday, August 26th 2025\. We’ve identified an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience..

Aug 29, 16:11:40 GMT+0
Investigating - Investigating Incomplete Distribution of Weekly Report Emails.

Aug 29, 17:50:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 29, 19:15:00 GMT+0
Resolved - This incident has been resolved. All Weekly reports for the week of August 16th - August 25th have been generated and sent..

Duration: 24 minutes

Affected Components: Archive

Aug 25, 19:34:14 GMT+0
Investigating - We are currently investigating this incident. We are experiencing latency in Archive..

Aug 25, 19:46:07 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 25, 19:58:09 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 20 minutes

Affected Components: Backup & Recover, Archive, , Data Mask & Seed, SG1 →

Aug 22, 07:14:34 GMT+0
Resolved - This incident has been resolved..

Aug 22, 06:55:39 GMT+0
Investigating - We are currently investigating this incident..

Aug 22, 08:12:25 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 22, 07:14:10 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 22, 09:15:11 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 36 minutes

Affected Components: Archive, Archive

Aug 19, 15:25:00 GMT+0
Identified - We have identified an issue impacting Archive Console availability and are working on a fix. Archiving tasks and policies are not affected..

Aug 19, 21:01:00 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours and 24 minutes

Aug 7, 20:45:47 GMT+0
Investigating - We are currently investigating this incident..

Aug 7, 20:51:19 GMT+0
Investigating - Some users may not have received their scheduled weekly report emails on Tuesday, August 5th 2025. We’re currently investigating an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to identify the cause and resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience..

Aug 8, 05:10:00 GMT+0
Resolved - This issue has been resolved. All pending weekly report emails have now been sent..

Aug 7, 21:16:17 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 14 hours and 3 minutes

Affected Components: Backup & Recover, , USGOV2 →

Aug 5, 20:53:55 GMT+0
Identified - You may experience errors, delays, or incomplete results when using Analyze Permission reports or Object drop down lists. We are continuing to work on a fix for this incident. .

Aug 5, 21:10:45 GMT+0
Monitoring - We implemented a fix, functionality has returned and we are currently monitoring the result..

Aug 6, 10:56:44 GMT+0
Resolved - This incident has been resolved..

Affected Components: Backup & Recover, Backup & Recover

Aug 5, 14:49:00 GMT+0
Resolved - This incident has been resolved..

Aug 5, 12:30:00 GMT+0
Resolved - We are currently investigating this incident.We are currently experiencing issues on the UK1 and EMEA2 regions affecting: Backup Downloads: Attempting to download backup files returns an Internal Server Error. Job Results: Viewing job results leads to an Unexpected Error. Our engineering team is actively investigating the issue. Found the issue and fix it. .

Aug 5, 14:15:13 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 58 minutes

Affected Components: Archive, Archive

Aug 3, 12:32:42 GMT+0
Investigating - Customers in environments HIPAA4 and EMEA4 might experience slow performance in Archive and Purge operations..

Aug 3, 12:33:54 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 3, 14:30:37 GMT+0
Resolved - This incident has been resolved..

Jun 17, 18:12:08 GMT+0
Resolved - This incident has been resolved..

Jun 17, 18:10:34 GMT+0
Investigating - We are aware of an issue impacting UI access on the usgov2 instance. Our team is actively working to restore full UI functionality. All core backups and services are currently operational. We apologize for any inconvenience..

Jun 17, 02:37:02 GMT+0
Resolved - This incident has been resolved..

Jun 17, 01:15:53 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Jun 17, 01:07:02 GMT+0
Identified - If you are experiencing an Increased error rates in you backup sections please contact support. The issue has been identified and a fix is being implemented.