Own from Salesforce Status - Incident history

[US2] Scheduled Maintenance - Recover, Accelerate, Archive

2026-04-07T13:00:00.000+00:00

Type: Maintenance

Affected Components: , Archive, Data Mask & Seed, Backup & Recover, US2 →

Apr 7, 13:00:00 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**. **For Your Jobs and Data:** * **Manual jobs** (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window. * **Scheduled backups** will resume automatically after maintenance. Any backups that fail will be manually restarted by our team. * After maintenance, please **monitor and re-run** any affected jobs as needed. We apologize for any inconvenience this may cause and thank you for your understanding..

[UK1, AU1, SG1, CA1] Scheduled Maintenance - Recover, Accelerate, Archive-App

2026-04-05T07:30:00.000+00:00

Type: Maintenance

Affected Components: Data Mask & Seed, Data Mask & Seed, Salesforce Discover, , Archive, Backup & Recover, Archive, , Salesforce Discover, Data Mask & Seed, Archive, , Backup & Recover, Archive, Data Mask & Seed, Backup & Recover, , Backup & Recover, SG1 → UK1 → AU1 → CA1 →

Apr 5, 07:30:00 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**..

Degradation in email notification service

2026-04-01T10:00:00.000+00:00

Type: Incident

Duration: 5 hours and 5 minutes

Affected Components: Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover

Apr 1, 13:39:36 GMT+0
Identified - We have identified the cause and are working on a resolution. We anticipate a resolution within the next hour..

Apr 1, 13:55:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 1, 15:04:50 GMT+0
Resolved - This incident has been resolved..

Apr 1, 10:00:00 GMT+0
Investigating - We are currently investigating this incident..

[US2] Scheduled Maintenance - Platform

2026-03-23T13:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: , Archive, Data Mask & Seed, Backup & Recover, US2 →

Mar 23, 13:00:00 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**. **For Your Jobs and Data:** * **Manual jobs** (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window. * **Scheduled backups** will resume automatically after maintenance. Any backups that fail will be manually restarted by our team. * After maintenance, please **monitor and re-run** any affected jobs as needed. We apologize for any inconvenience this may cause and thank you for your understanding..

Mar 23, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

[US2] Scheduled Maintenance - Archive

2026-03-22T08:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Archive

Mar 22, 08:00:00 GMT+0
Identified - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience. >> During the maintenance window, Own services in this region for Archive will not be available. We strongly suggest that customers run Archive/Unarchive jobs with sufficient time before maintenance begins. Customers should also monitor and re-run Archive/Unarchive jobs if necessary once maintenance is completed..

Mar 22, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 22, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

[CA1, CA4] Scheduled Maintenance

2026-03-22T08:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Backup & Recover, Backup & Recover, Salesforce Discover, Data Mask & Seed, Data Mask & Seed, , , CA4 → CA1 →

Mar 22, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 22, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 22, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

[US2] Scheduled Maintenance - Platform

2026-03-16T13:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: , Archive, Data Mask & Seed, Backup & Recover, US2 →

Mar 16, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 16, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 16, 13:00:00 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**. **For Your Jobs and Data:** * **Manual jobs** (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window. * **Scheduled backups** will resume automatically after maintenance. Any backups that fail will be manually restarted by our team. * After maintenance, please **monitor and re-run** any affected jobs as needed. We apologize for any inconvenience this may cause and thank you for your understanding..

[AU4, CA4, HIPAA4, EMEA4] Archive Scheduled Maintenance

2026-03-15T08:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Archive, Archive, Archive, Archive

Mar 15, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 15, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 15, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

[HIPAA1, EMEA1] Scheduled Maintenance - Recover, Accelerate, Archive-App and Discover

2026-03-15T07:00:00.000+00:00

Type: Maintenance

Duration: 5 hours

Affected Components: Archive, Salesforce Discover, , Archive, Backup & Recover, Data Mask & Seed, , Salesforce Discover, Data Mask & Seed, Backup & Recover, HIPAA1 → EMEA1 →

Mar 15, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 15, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 15, 07:00:00 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**. **For Your Jobs and Data:** * **Manual jobs** (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window. * **Scheduled backups** will resume automatically after maintenance. Any backups that fail will be manually restarted by our team. * After maintenance, please **monitor and re-run** any affected jobs as needed. We apologize for any inconvenience this may cause and thank you for your understanding..

[PLATFORM] Scheduled Maintenance: All Regions Affected

2026-03-15T05:00:00.000+00:00

Type: Maintenance

Duration: 7 hours

Affected Components: , , Data Mask & Seed, Data Mask & Seed, Backup & Recover, Backup & Recover, , Data Mask & Seed, Salesforce Discover, Data Mask & Seed, , , , , Backup & Recover, Backup & Recover, , Backup & Recover, Backup & Recover, Data Mask & Seed, Backup & Recover, Salesforce Discover, Data Mask & Seed, Data Mask & Seed, , Data Mask & Seed, , , , Salesforce Discover, Data Mask & Seed, , Backup & Recover, Backup & Recover, Salesforce Discover, Data Mask & Seed, Data Mask & Seed, Salesforce Discover, Salesforce Discover, Backup & Recover, Backup & Recover, Data Mask & Seed, , Data Mask & Seed, Backup & Recover, Backup & Recover, Data Mask & Seed, Salesforce Discover, , Backup & Recover, Data Mask & Seed, Backup & Recover, SG1 → US2 → APP1 → USGOV2 → HIPAA1 → HIPAA4 → EMEA4 → UK1 → EMEA1 → EMEA2 → AU4 → AU1 → USEAST2 → CA4 → CA1 →

Mar 15, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 15, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 15, 05:00:00 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**. **For Your Jobs and Data:** * **Manual jobs** (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window. * **Scheduled backups** will resume automatically after maintenance. Any backups that fail will be manually restarted by our team. * After maintenance, please **monitor and re-run** any affected jobs as needed. We apologize for any inconvenience this may cause and thank you for your understanding..

[US2] Scheduled Maintenance - Archive

2026-03-12T12:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: , Archive, US2 →

Mar 12, 12:00:00 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**. **For Your Jobs and Data:** * **Manual jobs** (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window. * **Scheduled backups** will resume automatically after maintenance. Any backups that fail will be manually restarted by our team. * After maintenance, please **monitor and re-run** any affected jobs as needed. We apologize for any inconvenience this may cause and thank you for your understanding..

Mar 12, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

[US2] Scheduled Maintenance - Platform

2026-03-10T13:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: , Archive, Data Mask & Seed, Backup & Recover, US2 →

Mar 10, 13:00:00 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**. **For Your Jobs and Data:** * **Manual jobs** (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window. * **Scheduled backups** will resume automatically after maintenance. Any backups that fail will be manually restarted by our team. * After maintenance, please **monitor and re-run** any affected jobs as needed. We apologize for any inconvenience this may cause and thank you for your understanding..

Mar 10, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

[USGOV2] Scheduled Maintenance - Archive

2026-03-10T06:30:00.000+00:00

Type: Maintenance

Duration: 8 hours

Affected Components: Archive

Mar 10, 06:30:00 GMT+0
Identified - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience. >> During the maintenance window, Own services in this region for Archive will not be available. We strongly suggest that customers run Archive/Unarchive jobs with sufficient time before maintenance begins. Customers should also monitor and re-run Archive/Unarchive jobs if necessary once maintenance is completed..

Mar 10, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

[USEAST2] Scheduled Maintenance - Recover, Accelerate, Archive-App and Discover

2026-03-08T08:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Backup & Recover, Archive, Salesforce Discover, Data Mask & Seed, , USEAST2 →

Mar 8, 08:00:00 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**. **For Your Jobs and Data:** * **Manual jobs** (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window. * **Scheduled backups** will resume automatically after maintenance. Any backups that fail will be manually restarted by our team. * After maintenance, please **monitor and re-run** any affected jobs as needed. We apologize for any inconvenience this may cause and thank you for your understanding..

Mar 8, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 8, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

[APP1,SG1] Scheduled Maintenance - Archive

2026-03-08T07:00:00.000+00:00

Type: Maintenance

Duration: 5 hours

Affected Components: Archive, Archive

Mar 8, 07:00:00 GMT+0
Identified - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience. >> During the maintenance window, Own services in this region for Archive will not be available. We strongly suggest that customers run Archive/Unarchive jobs with sufficient time before maintenance begins. Customers should also monitor and re-run Archive/Unarchive jobs if necessary once maintenance is completed..

Mar 8, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 8, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

[CA1, CA4] Scheduled Maintenance

2026-03-08T06:30:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Backup & Recover, Backup & Recover, Salesforce Discover, Data Mask & Seed, Data Mask & Seed, , , CA4 → CA1 →

Mar 8, 06:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 8, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 8, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

Planned Maintenance for US2 kernel patching

2026-03-05T14:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: , Archive, Data Mask & Seed, Backup & Recover, US2 →

Mar 5, 14:00:00 GMT+0
Identified - We will perform scheduled maintenance on our FedRAMP machines to apply required security updates. During the window, the database server will be restarted; you may experience a short interruption. We will complete the work as quickly as possible..

Mar 5, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 5, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

[EMEA1,HIPAA1] Scheduled Maintenance - Archive

2026-03-03T07:00:00.000+00:00

Type: Maintenance

Duration: 8 hours

Affected Components: Archive, Archive

Mar 3, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 3, 07:00:00 GMT+0
Identified - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience. >> During the maintenance window, Own services in this region for Archive will not be available. We strongly suggest that customers run Archive/Unarchive jobs with sufficient time before maintenance begins. Customers should also monitor and re-run Archive/Unarchive jobs if necessary once maintenance is completed..

Mar 3, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

[CA1, CA4] Scheduled Maintenance

2026-03-01T08:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Backup & Recover, Salesforce Discover, Data Mask & Seed, Archive, Data Mask & Seed, Backup & Recover, Archive, , , CA4 → CA1 →

Mar 1, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 1, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 1, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

[emea4, hipaa4, useast2] Scheduled Maintenance - Recover, Accelerate, Archive-App and Discover

2026-03-01T07:00:00.000+00:00

Type: Maintenance

Duration: 7 hours

Affected Components: , , Archive, Archive, Data Mask & Seed, Backup & Recover, Archive, Salesforce Discover, Data Mask & Seed, , Backup & Recover, Backup & Recover, Data Mask & Seed, HIPAA4 → EMEA4 → USEAST2 →

Mar 1, 07:00:00 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**. **For Your Jobs and Data:** * **Manual jobs** (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window. * **Scheduled backups** will resume automatically after maintenance. Any backups that fail will be manually restarted by our team. * After maintenance, please **monitor and re-run** any affected jobs as needed. We apologize for any inconvenience this may cause and thank you for your understanding..

Mar 1, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 1, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

[SG1,EMEA1,HIPAA1] Scheduled Maintenance - Archive

2026-03-01T06:30:00.000+00:00

Type: Maintenance

Duration: 2 hours and 31 minutes

Affected Components: Archive, Archive, Archive

Mar 1, 09:01:14 GMT+0
Completed - Maintenance has completed successfully..

Mar 1, 06:30:00 GMT+0
Identified - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience. >> During the maintenance window, Own services in this region for Archive will not be available. We strongly suggest that customers run Archive/Unarchive jobs with sufficient time before maintenance begins. Customers should also monitor and re-run Archive/Unarchive jobs if necessary once maintenance is completed..

Mar 1, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Maintenance for Archiver OGC Domain Cert Renewal

2026-02-26T15:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Archive

Feb 26, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 26, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 26, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time to renew certs for Archiver OGC domain.

[AU4, CA4, EMEA4, HIPAA4] Scheduled Maintenance - Archive

2026-02-24T09:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Archive, Archive, Archive, Archive

Feb 24, 09:00:00 GMT+0
Identified - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archive services. We apologize for any inconvenience this may cause and thank you for your understanding..

Feb 24, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 24, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

[CA1,UK1] Scheduled Maintenance - Archive

2026-02-24T07:00:00.000+00:00

Type: Maintenance

Duration: 8 hours

Affected Components: Archive, Archive

Feb 24, 07:00:00 GMT+0
Identified - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience. >> During the maintenance window, Own services in this region for Archive will not be available. We strongly suggest that customers run Archive/Unarchive jobs with sufficient time before maintenance begins. Customers should also monitor and re-run Archive/Unarchive jobs if necessary once maintenance is completed..

Feb 24, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 24, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

US2 – Planned system maintenance

2026-02-23T14:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: , Archive, Data Mask & Seed, Backup & Recover, US2 →

Feb 23, 14:00:00 GMT+0
Identified - We're performing planned maintenance on our US2 infrastructure to improve reliability and performance. During this window you may experience brief service interruptions or slower response times. We'll update this page if the schedule changes and when maintenance is complete. Thank you for your patience..

Feb 23, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 23, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

[AU4, CA4] Scheduled Maintenance - Recover, Accelerate, Archive-App and Discover

2026-02-22T08:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Data Mask & Seed, Backup & Recover, Data Mask & Seed, , Backup & Recover, Archive, Archive, , AU4 → CA4 →

Feb 22, 08:00:00 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Recover** and **Accelerate** services. * The user interface for **Recover**, **Accelerate**, **Archive-App** and **Discover**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding..

Feb 22, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 22, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Salesforce Disruption Impacting Own Recover (Primarily US Regions)

2026-02-17T03:11:00.000+00:00

Type: Incident

Duration: 6 hours and 58 minutes

Affected Components: Backup & Recover, Backup & Recover, , Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, APP1 →

Feb 17, 03:11:00 GMT+0
Monitoring - Own Recover backups are currently affected by a widespread Salesforce service disruption that may result in login failures and intermittent service unavailability. The issue is primarily impacting backup services in US Regions. Technical teams are actively investigating the root cause and implementing remediation measures, with more details available via Salesforce Incident 20003707\. .

Feb 17, 10:08:44 GMT+0
Resolved - This incident has been resolved..

US2 Archive package unavaliable

2026-01-28T09:19:00.369+00:00

Type: Incident

Duration: 1 hour and 45 minutes

Affected Components: Archive

Jan 28, 09:19:00 GMT+0
Identified - We working on a fix..

Jan 28, 11:03:49 GMT+0
Resolved - This incident has been resolved..

[CA1,CA4] Archive console is down

2026-01-18T10:04:29.289+00:00

Type: Incident

Duration: 32 minutes

Affected Components: Archive, Archive

Jan 18, 10:04:29 GMT+0
Investigating - We are currently investigating this incident..

Jan 18, 10:10:48 GMT+0
Identified - A fix is being implemented. .

Jan 18, 10:34:07 GMT+0
Monitoring - The fix was implemented - CA1 & CA4 are operational..

Jan 18, 10:36:15 GMT+0
Resolved - This incident has been resolved..

Some backups are experiencing Blockchain Verify degragation

2025-11-18T19:30:00.000+00:00

Type: Incident

Duration: 1 day, 16 hours and 39 minutes

Nov 18, 19:30:00 GMT+0
Identified - Some services' backups are currently failing to be signed with the Blockchain Verify hash signature due to a degradation in the third-party provider's service. Once the provider service degradation is resolved (or recovered), the backups should be successfully signed with the required signatures.

Nov 20, 12:08:53 GMT+0
Resolved - This incident has been resolved..

Production Services Dashboard Loading Issues in APP1

2025-11-17T16:28:00.000+00:00

Type: Incident

Duration: 4 hours and 56 minutes

Affected Components: Backup & Recover

Nov 17, 21:24:00 GMT+0
Resolved - This incident has been resolved..

Nov 17, 16:28:00 GMT+0
Investigating - Some users in APP1 region may experience issues loading their production services dashboard..

Nov 17, 16:41:00 GMT+0
Identified - We are continuing to work on a hot fix for this incident..

CA1 backups failing

2025-10-24T01:15:00.000+00:00

Type: Incident

Duration: 3 hours and 25 minutes

Affected Components: Backup & Recover

Oct 24, 01:15:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 24, 04:40:00 GMT+0
Resolved - This incident has been resolved..

US2 service disruption

2025-10-22T02:30:00.000+00:00

Type: Incident

Duration: 9 hours and 45 minutes

Affected Components: Backup & Recover

Oct 22, 02:30:00 GMT+0
Investigating - We are currently investigating a condition where customers might experience pending or failed backups on US2 environment..

Oct 22, 11:59:22 GMT+0
Identified - We've identified the issue and are now working on restarting the failed backups..

Oct 22, 12:15:00 GMT+0
Resolved - This incident has been resolved..

AWS outage, potential service disruption

2025-10-20T08:36:52.704+00:00

Type: Incident

Duration: 15 hours and 57 minutes

Affected Components: Backup & Recover, Data Mask & Seed, Archive, Data Mask & Seed, Archive, Data Mask & Seed, Salesforce Discover, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Data Mask & Seed, Data Mask & Seed, Salesforce Discover, Archive, Archive, Salesforce Discover, Backup & Recover, Backup & Recover, Data Mask & Seed, Archive, Archive, Backup & Recover, Backup & Recover, Salesforce Discover, Backup & Recover, Backup & Recover, Archive, Salesforce Discover, Salesforce Discover, Backup & Recover, Data Mask & Seed, Archive, Archive, Data Mask & Seed, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Archive, Backup & Recover, Archive, Backup & Recover, Archive, Salesforce Discover, Backup & Recover, Archive, Archive, Archive, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Backup & Recover

Oct 20, 08:36:52 GMT+0
Investigating - Due to an ongoing AWS outage - We're currently investigating a potential disruption to our services. We will send an additional update in 60 minutes. .

Oct 20, 09:32:40 GMT+0
Identified - We've confirmed US instances are affected by the AWS outage - We're seeing failures in Jobs,Backups and Archive. Once the AWS outage resolves failed backups will be restarted..

Oct 21, 00:33:23 GMT+0
Resolved - This incident has been resolved..

US2 - Users gets error 500 when attempting to login

2025-10-09T16:01:57.617+00:00

Type: Incident

Duration: 36 minutes

Affected Components: Archive, Data Mask & Seed, , Backup & Recover, US2 →

Oct 9, 16:01:57 GMT+0
Investigating - We are currently investigating this incident..

Oct 9, 16:37:52 GMT+0
Resolved - This incident has been resolved..

US2 - Users gets error 401 when login - UI is unavailable

2025-09-29T15:27:15.560+00:00

Type: Incident

Duration: 53 minutes

Affected Components: , Data Mask & Seed, Archive, Backup & Recover, US2 →

Sep 29, 15:27:15 GMT+0
Investigating - We are currently investigating this incident..

Sep 29, 16:19:47 GMT+0
Resolved - This incident has been resolved..

Backup History File Download & Compare Job UI Loading are Failing in USEast2

2025-09-23T16:20:11.517+00:00

Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: Backup & Recover

Sep 23, 16:20:11 GMT+0
Investigating - We are investigating an issue with file downloads from the backup history page in USEast2\\. .

Sep 23, 17:02:00 GMT+0
Identified - We identified an issue with our infrastructure provider, AWS, and are working to resolve the incident..

Sep 23, 17:30:00 GMT+0
Resolved - This incident has been resolved..

Web Access Issues

2025-09-21T16:00:00.000+00:00

Type: Incident

Duration: 38 minutes

Affected Components: Archive, , Data Mask & Seed, Backup & Recover, USGOV2 →

Sep 21, 16:00:00 GMT+0
Investigating - We are currently investigating an issue causing the web UI to be inaccessible..

Sep 21, 16:38:09 GMT+0
Resolved - This incident has been resolved..

Investigating Incomplete Distribution of Weekly Report Emails

2025-08-29T16:11:40.072+00:00

Type: Incident

Duration: 3 hours and 3 minutes

Affected Components: Backup & Recover, Backup & Recover

Aug 29, 16:13:00 GMT+0
Identified - Some users may not have received their scheduled weekly report emails on Tuesday, August 26th 2025\. We’ve identified an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience..

Aug 29, 16:11:40 GMT+0
Investigating - Investigating Incomplete Distribution of Weekly Report Emails.

Aug 29, 17:50:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 29, 19:15:00 GMT+0
Resolved - This incident has been resolved. All Weekly reports for the week of August 16th - August 25th have been generated and sent..

Slowness with Archiver

2025-08-25T19:34:14.052+00:00

Type: Incident

Duration: 24 minutes

Affected Components: Archive

Aug 25, 19:34:14 GMT+0
Investigating - We are currently investigating this incident. We are experiencing latency in Archive..

Aug 25, 19:46:07 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 25, 19:58:09 GMT+0
Resolved - This incident has been resolved..

SG1 - Users gets error 401 when login - UI is unavailable

2025-08-22T06:55:39.171+00:00

Type: Incident

Duration: 2 hours and 20 minutes

Affected Components: Backup & Recover, Archive, , Data Mask & Seed, SG1 →

Aug 22, 07:14:34 GMT+0
Resolved - This incident has been resolved..

Aug 22, 06:55:39 GMT+0
Investigating - We are currently investigating this incident..

Aug 22, 08:12:25 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 22, 07:14:10 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 22, 09:15:11 GMT+0
Resolved - This incident has been resolved..

Archive Console - Intermittent Availability in UI

2025-08-19T15:25:00.000+00:00

Type: Incident

Duration: 5 hours and 36 minutes

Affected Components: Archive, Archive

Aug 19, 15:25:00 GMT+0
Identified - We have identified an issue impacting Archive Console availability and are working on a fix. Archiving tasks and policies are not affected..

Aug 19, 21:01:00 GMT+0
Resolved - This incident has been resolved..

Investigating Incomplete Distribution of Weekly Report Emails

2025-08-07T20:45:47.745+00:00

Type: Incident

Duration: 8 hours and 24 minutes

Aug 7, 20:45:47 GMT+0
Investigating - We are currently investigating this incident..

Aug 7, 20:51:19 GMT+0
Investigating - Some users may not have received their scheduled weekly report emails on Tuesday, August 5th 2025. We’re currently investigating an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to identify the cause and resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience..

Aug 8, 05:10:00 GMT+0
Resolved - This issue has been resolved. All pending weekly report emails have now been sent..

Aug 7, 21:16:17 GMT+0
Identified - We are continuing to work on a fix for this incident..

Analyze Permission reports not running on USGOV2

2025-08-05T20:53:55.029+00:00

Type: Incident

Duration: 14 hours and 3 minutes

Affected Components: Backup & Recover, , USGOV2 →

Aug 5, 20:53:55 GMT+0
Identified - You may experience errors, delays, or incomplete results when using Analyze Permission reports or Object drop down lists. We are continuing to work on a fix for this incident. .

Aug 5, 21:10:45 GMT+0
Monitoring - We implemented a fix, functionality has returned and we are currently monitoring the result..

Aug 6, 10:56:44 GMT+0
Resolved - This incident has been resolved..

Download & Job Results Errors on UK1 and EMEA2

2025-08-05T12:30:00.000+00:00

Type: Incident

Affected Components: Backup & Recover, Backup & Recover

Aug 5, 14:49:00 GMT+0
Resolved - This incident has been resolved..

Aug 5, 12:30:00 GMT+0
Resolved - We are currently investigating this incident.We are currently experiencing issues on the UK1 and EMEA2 regions affecting: Backup Downloads: Attempting to download backup files returns an Internal Server Error. Job Results: Viewing job results leads to an Unexpected Error. Our engineering team is actively investigating the issue. Found the issue and fix it. .

Aug 5, 14:15:13 GMT+0
Resolved - This incident has been resolved..

Archive slow performance - HIPAA4 and EMEA4

2025-08-03T12:32:42.728+00:00

Type: Incident

Duration: 1 hour and 58 minutes

Affected Components: Archive, Archive

Aug 3, 12:32:42 GMT+0
Investigating - Customers in environments HIPAA4 and EMEA4 might experience slow performance in Archive and Purge operations..

Aug 3, 12:33:54 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 3, 14:30:37 GMT+0
Resolved - This incident has been resolved..

UI access on USGov2 is outage

2025-06-17T18:10:34.131+00:00

Type: Incident

Jun 17, 18:12:08 GMT+0
Resolved - This incident has been resolved..

Jun 17, 18:10:34 GMT+0
Investigating - We are aware of an issue impacting UI access on the usgov2 instance. Our team is actively working to restore full UI functionality. All core backups and services are currently operational. We apologize for any inconvenience..

Own Recover for ServiceNow - Increased error rates in backup sections

2025-06-17T01:07:02.119+00:00

Type: Incident

Jun 17, 02:37:02 GMT+0
Resolved - This incident has been resolved..

Jun 17, 01:15:53 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Jun 17, 01:07:02 GMT+0
Identified - If you are experiencing an Increased error rates in you backup sections please contact support. The issue has been identified and a fix is being implemented.

Salesforce incident 10014317 - Performance Degradation impacting instances EU49, EU51, EU53, EU55

2025-06-12T07:25:28.947+00:00

Type: Incident

Jun 12, 11:05:58 GMT+0
Resolved - This incident has been resolved..

Jun 12, 07:25:29 GMT+0
Investigating - We are experiencing a performance degradation across regions EMEA1, EMEA2, EMEA4, UK1 resulting in backup failures. This is due to Salesforce incident 10014317 across instances EU49, EU51, EU53, EU55 - https://status.salesforce.com/incidents/10014317.

Backup Runtime Degradation

2025-06-07T07:46:36.245+00:00

Type: Incident

Jun 7, 08:39:12 GMT+0
Identified - We have implemented a workaround and are currently verifying the issue is resolved..

Jun 7, 16:28:42 GMT+0
Resolved - This incident has been resolved..

Jun 7, 11:18:07 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Jun 7, 07:46:36 GMT+0
Investigating - Some backups are taking longer than average to complete in this region. We are currently working on identifying the issue and a possible solution..