tag:status.owndata.com,2005:/history Own from Salesforce Status - Incident history 2026-10-14T06:00:00.000+00:00 Own from Salesforce tag:status.owndata.com,2005:Maintenance/cmuwou6ec003s0wpf0texgci8 2026-10-14T06:00:00.000+00:00 2026-10-06T13:01:56.598+00:00 [HIPAA1] Scheduled Maintenance - Archiver Type: Maintenance

Affected Components: Archive

Oct 6, 13:01:56 GMT+0
Identified - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding..

]]> tag:status.owndata.com,2005:Maintenance/cmujwvd77064r1ns16i03awmw 2026-10-07T06:00:00.000+00:00 2026-10-07T06:00:01.000+00:00 [EMEA2] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance

Duration: 7 hours

Affected Components: Backup & Recover, Salesforce Discover, Data Mask & Seed

Oct 7, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 7, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 27, 14:25:48 GMT+0
Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..

]]> tag:status.owndata.com,2005:Maintenance/cmug022zn0q3s1mqmsnvjmdta 2026-10-05T13:00:00.000+00:00 2026-09-24T20:43:59.785+00:00 [US2] Standard Maintenance - Infrastructure Improvement Type: Maintenance

Duration: 2 hours

Affected Components: Backup & Recover, Data Mask & Seed, Archive

Sep 24, 20:43:59 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 5, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 5, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmudrhkyv1s5d13ruol3bh8l9 2026-09-27T06:00:00.000+00:00 2026-09-23T07:08:30.452+00:00 [EMEA1] Scheduled Maintenance - Archiver Type: Maintenance

Duration: 6 hours

Affected Components: Archive

Sep 23, 07:08:30 GMT+0
Identified - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding..

Sep 27, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 27, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmudseilr1pyd1bruy5zcmuwg 2026-09-27T06:00:00.000+00:00 2026-09-23T07:34:07.038+00:00 [emea1] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance

Duration: 6 hours

Affected Components: Salesforce Discover, Archive, Data Mask & Seed, Backup & Recover

Sep 23, 07:34:07 GMT+0
Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..

Sep 27, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 27, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmu5fa33a02d30wsmo6qqo26g 2026-09-23T06:00:00.000+00:00 2026-09-23T06:00:01.000+00:00 [SG1] Scheduled Maintenance - Archiver Type: Maintenance

Duration: 6 hours

Affected Components: Archive

Sep 23, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 23, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 17, 11:04:35 GMT+0
Identified - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding..

]]> tag:status.owndata.com,2005:Maintenance/cmu5mu211046e1bsmr99on5ek 2026-09-23T06:00:00.000+00:00 2026-09-23T12:00:00.000+00:00 [ SG1 ] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance

Duration: 6 hours

Affected Components: Archive, Backup & Recover, Data Mask & Seed

Sep 23, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 23, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 17, 14:36:04 GMT+0
Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..

]]> tag:status.owndata.com,2005:Maintenance/cmu3ekrur02te1bocso32x19c 2026-09-17T13:00:00.000+00:00 2026-09-16T01:09:22.583+00:00 us2 Security Patching Type: Maintenance

Duration: 2 hours

Affected Components: Backup & Recover

Sep 16, 01:09:22 GMT+0
Identified - We are performing scheduled maintenance on us2 to apply security patches. During this window some services may be briefly unavailable or intermittently slow while systems are updated and restarted. We will update this notice once maintenance is complete and services are confirmed healthy..

Sep 17, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 17, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmtpvjxjq0l490wn3qubgr11j 2026-09-09T06:00:00.000+00:00 2026-09-06T13:55:50.308+00:00 [UK1] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance

Duration: 6 hours

Affected Components: Archive, Data Mask & Seed, Salesforce Discover, Backup & Recover

Sep 6, 13:55:50 GMT+0
Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..

Sep 9, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 9, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmtpv2omi0l0w13qmpyled41g 2026-09-09T05:00:00.000+00:00 2026-09-06T13:42:25.588+00:00 [ AU1 ] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance

Duration: 5 hours

Affected Components: Data Mask & Seed, Backup & Recover, Archive

Sep 6, 13:42:25 GMT+0
Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..

Sep 9, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 9, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmtlm9wom000h0ws0hv0b25k9 2026-09-06T08:00:00.000+00:00 2026-09-03T14:25:01.375+00:00 [ARCHIVE] - Scheduled Maintenance: HIPAA4 Type: Maintenance

Duration: 3 hours

Affected Components: Archive

Sep 3, 14:25:01 GMT+0
Identified - We will perform a scheduled maintenance on the Archiver service in HIPAA4 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..

Sep 6, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 6, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmtlbmb0g0af914qtk1atue0z 2026-09-06T07:00:00.000+00:00 2026-09-06T07:00:01.000+00:00 [ARCHIVE] - Scheduled Maintenance: APP1 Type: Maintenance

Duration: 2 hours

Affected Components: Archive

Sep 6, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 6, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 3, 09:26:44 GMT+0
Identified - We will perform a scheduled maintenance on the Archiver service in APP1 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..

]]> tag:status.owndata.com,2005:Maintenance/cmtk8dhu6037x1nnwsscx1muh 2026-09-06T05:00:00.000+00:00 2026-09-06T05:00:01.000+00:00 [ CA1 ] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance

Duration: 5 hours

Affected Components: Archive, Backup & Recover, Data Mask & Seed

Sep 6, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 2, 15:08:07 GMT+0
Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..

Sep 6, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmt7b553s1gcw21mejshfid3h 2026-09-02T14:00:00.000+00:00 2026-08-24T14:04:37.158+00:00 [US2] Standard Maintenance - Infrastructure Improvement Type: Maintenance

Duration: 2 hours

Affected Components: Backup & Recover, Data Mask & Seed, Archive

Aug 24, 14:04:37 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 2, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 2, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmtem1rvp007r14o35gfs2cpc 2026-09-02T07:00:00.000+00:00 2026-08-29T16:44:18.674+00:00 [ UK1 ] Scheduled Maintenance - Archiver Type: Maintenance

Duration: 5 hours

Affected Components: Archive

Aug 29, 16:44:18 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time..

Sep 2, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 2, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmtelzv1w00891co33i9umuzt 2026-09-02T05:00:00.000+00:00 2026-08-29T16:42:49.474+00:00 [ AU1 ] Scheduled Maintenance - Archiver Type: Maintenance

Duration: 5 hours

Affected Components: Archive

Aug 29, 16:42:49 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time..

Sep 2, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 2, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmtbaoez20d590ll8zgxdd3cw 2026-08-30T07:00:00.000+00:00 2026-08-30T07:00:01.000+00:00 [ARCHIVE] - Scheduled Maintenance: CA1 Type: Maintenance

Duration: 4 hours

Affected Components: Archive

Aug 30, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 30, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 27, 09:02:41 GMT+0
Identified - We will perform a scheduled maintenance on the Archiver service in CA1 regions to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..

]]> tag:status.owndata.com,2005:Incident/cmt4lmpuz14590kme3axz0d1m 2026-08-22T11:00:00.000+00:00 2026-08-22T11:00:00.000+00:00 Service disruption in CA4 Azure Type: Incident

Duration: 6 hours and 6 minutes

Affected Components: Backup & Recover

Aug 22, 11:00:00 GMT+0
Identified - We experience service disruption for backups and jobs in CA4.

Aug 22, 17:06:18 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Maintenance/cmsq6hubd03lk0rpcjwg09w38 2026-08-19T14:30:00.000+00:00 2026-08-19T14:30:01.000+00:00 [US2] Standard Maintenance - Infrastructure Improvement Type: Maintenance

Duration: 3 hours

Affected Components: Backup & Recover, Data Mask & Seed, Archive

Aug 19, 14:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 19, 17:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 12, 14:22:26 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.owndata.com,2005:Maintenance/cmswycdmx11780zqxkkvbsko0 2026-08-19T05:00:00.000+00:00 2026-08-17T08:08:37.649+00:00 [ CA1 ] Scheduled Maintenance - Archiver Type: Maintenance

Duration: 4 hours

Affected Components: Archive

Aug 17, 08:08:37 GMT+0
Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time..

Aug 19, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 19, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmsnoakgy01mf0kmlt5nfsihd 2026-08-18T13:00:00.000+00:00 2026-08-18T13:00:01.000+00:00 [US2] Standard Maintenance - Infrastructure Improvement Type: Maintenance

Duration: 2 hours

Affected Components: Backup & Recover, Data Mask & Seed, Archive

Aug 18, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 18, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 10, 20:17:21 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.owndata.com,2005:Maintenance/cmsrcfsc402he0kk1g4rg5zqv 2026-08-16T07:00:00.000+00:00 2026-08-13T09:56:34.238+00:00 [ARCHIVE] - Scheduled Maintenance: HIPAA4 Type: Maintenance

Duration: 5 hours

Affected Components: Archive

Aug 13, 09:56:34 GMT+0
Identified - We will perform a scheduled maintenance on the Archiver service in HIPAA4 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..

Aug 16, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 16, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmsd8wsyy0bgg1asw5dcc0u78 2026-08-10T14:00:00.000+00:00 2026-08-10T14:00:01.000+00:00 [ US2 ] Scheduled Maintenance - Infrastructure Improvements Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: Data Mask & Seed, Backup & Recover, Archive

Aug 10, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 10, 16:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 3, 13:09:03 GMT+0
Identified - US2 will undergo scheduled maintenance for infrastructure improvements. A brief service interruption may happen during the 1-hour window..

]]> tag:status.owndata.com,2005:Maintenance/cmshft3uv06021aoysnnhp37l 2026-08-09T07:00:00.000+00:00 2026-08-09T07:00:01.000+00:00 [ARCHIVE] - Scheduled Maintenance: AU4 & EMEA4 Type: Maintenance

Duration: 5 hours

Affected Components: Archive, Archive

Aug 9, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 9, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 6, 11:33:12 GMT+0
Identified - We will perform a scheduled maintenance on the Archiver service in AU4 & EMEA4 regions to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..

]]> tag:status.owndata.com,2005:Maintenance/cmshf10ez033c0zr4q3aq6s7e 2026-08-09T05:30:00.000+00:00 2026-08-06T11:11:21.959+00:00 [APP1] Scheduled Maintenance - Data Mask & Seed, Backup & Recover Type: Maintenance

Duration: 4 hours

Affected Components: Data Mask & Seed, Backup & Recover

Aug 6, 11:11:21 GMT+0
Identified - **Scheduled Maintenance — Data Mask & Seed, Backup & Recover** We will be performing scheduled maintenance on Data Mask & Seed and Backup & Recover in APP1. - **Expected impact:** No downtime expected. You may experience intermittent problems logging in during the maintenance window. We appreciate your patience. Follow this page for live updates..

Aug 9, 05:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 9, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Maintenance/cmshf11p102si0rr4gndyzf87 2026-08-09T05:30:00.000+00:00 2026-08-06T11:11:23.615+00:00 [HIPAA1] Scheduled Maintenance - Data Mask & Seed, Backup & Recover Type: Maintenance

Duration: 4 hours

Affected Components: Data Mask & Seed, Backup & Recover

Aug 6, 11:11:23 GMT+0
Identified - **Scheduled Maintenance — Data Mask & Seed, Backup & Recover** We will be performing scheduled maintenance on Data Mask & Seed and Backup & Recover in HIPAA1. - **Expected impact:** No downtime expected. You may experience intermittent problems logging in during the maintenance window. We appreciate your patience. Follow this page for live updates..

Aug 9, 05:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 9, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.owndata.com,2005:Incident/cmseeesbu090g0zms36fs6339 2026-08-04T05:30:00.000+00:00 2026-08-04T05:30:00.000+00:00 Product UI degradation Type: Incident

Duration: 6 hours and 13 minutes

Affected Components: Backup & Recover, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Archive, Backup & Recover, Archive, Archive

Aug 4, 05:30:00 GMT+0
Investigating - Customers may currently experience disruptions to the user interface of our products. Backups, scheduled jobs, and API traffic are not impacted and continue to operate normally. We are actively working to restore the UI to full service and will provide updates as the situation progresses..

Aug 4, 07:38:22 GMT+0
Investigating - We are currently investigating this incident..

Aug 4, 08:00:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 4, 11:43:15 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmqnmx9hl00yz2jrv1jr4nvqz 2026-06-21T08:45:00.000+00:00 2026-06-21T08:45:00.000+00:00 CA4 - Archive Service Outage Impacting Archive services and UI Access Type: Incident

Duration: 8 hours and 3 minutes

Affected Components: Archive

Jun 21, 08:45:00 GMT+0
Investigating - We are currently investigating this incident. Customers may experience high latency while using Archive on Azure CA4.

Jun 21, 11:04:00 GMT+0
Investigating - We're currently experiencing an issue affecting the Archive service. Customers may be unable to search archived data, and the UI for accessing and managing archive policies is unavailable. We are continuing to work on a fix for this incident.

Jun 21, 16:25:39 GMT+0
Monitoring - The incident has been resolved. We are closely monitoring the service to verify its full recovery..

Jun 21, 16:47:44 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmpr5qg7j0062p4m8qfseyocv 2026-05-29T05:04:00.000+00:00 2026-05-29T22:24:50.248+00:00 [Hipaa4] [Archive] Upstream Azure Outage Causing Service Degradation Type: Incident

Duration: 4 days, 14 hours and 1 minute

Affected Components: Archive

May 29, 22:24:50 GMT+0
Identified - Microsoft Azure has confirmed a datacenter power outage as the source. Elastic Cloud (hosted on Azure) is degraded, which is impacting our cluster performance. Customer-facing services are not affected at this time. We are waiting on Elastic Cloud to confirm recovery.

May 30, 21:35:30 GMT+0
Monitoring - The search service has been restored to full capacity. Working with Elastic support, we completed the recovery actions and the cluster is healthy. Background rebalancing across the cluster is still in progress. We are monitoring until it completes..

Jun 2, 19:04:30 GMT+0
Resolved - The Archive search service is fully restored. The upstream Microsoft Azure outage has been resolved, our Elastic Cloud cluster is healthy, and rebalancing is complete. No customer action is required. Thank you for your patience..

May 29, 05:04:00 GMT+0
Investigating - We are investigating reports of degraded service. Upstream provider (Microsoft Azure) is reporting an active incident, and we are assessing impact on our services..

May 29, 18:00:37 GMT+0
Identified - Root cause identified: an active Microsoft Azure incident is impacting upstream dependencies for our services. We are assessing scope and affected components..

]]> tag:status.owndata.com,2005:Incident/cmnfxq02800wc1nj3mqx9y973 2026-04-01T10:00:00.000+00:00 2026-04-01T13:39:36.002+00:00 Degradation in email notification service Type: Incident

Duration: 5 hours and 5 minutes

Affected Components: Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover

Apr 1, 13:39:36 GMT+0
Identified - We have identified the cause and are working on a resolution. We anticipate a resolution within the next hour..

Apr 1, 13:55:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 1, 15:04:50 GMT+0
Resolved - This incident has been resolved..

Apr 1, 10:00:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.owndata.com,2005:Incident/cmlqb6l3203vxu0vgao0x4nwu 2026-02-17T03:11:00.000+00:00 2026-02-17T03:11:00.000+00:00 Salesforce Disruption Impacting Own Recover (Primarily US Regions) Type: Incident

Duration: 6 hours and 58 minutes

Affected Components: Backup & Recover, Backup & Recover, , Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, APP1 →

Feb 17, 03:11:00 GMT+0
Monitoring - Own Recover backups are currently affected by a widespread Salesforce service disruption that may result in login failures and intermittent service unavailability. The issue is primarily impacting backup services in US Regions. Technical teams are actively investigating the root cause and implementing remediation measures, with more details available via Salesforce Incident 20003707\. <https://status.salesforce.com/incidents/20003707>.

Feb 17, 10:08:44 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmkxtcomx0008t8kxnye3rb4i 2026-01-28T09:19:00.369+00:00 2026-01-28T09:19:00.369+00:00 US2 Archive package unavaliable Type: Incident

Duration: 1 hour and 45 minutes

Affected Components: Archive

Jan 28, 09:19:00 GMT+0
Identified - We working on a fix..

Jan 28, 11:03:49 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmkjkkn8x0h5nvckg79d7nccj 2026-01-18T10:04:29.289+00:00 2026-01-18T10:04:29.289+00:00 [CA1,CA4] Archive console is down Type: Incident

Duration: 32 minutes

Affected Components: Archive, Archive

Jan 18, 10:04:29 GMT+0
Investigating - We are currently investigating this incident..

Jan 18, 10:10:48 GMT+0
Identified - A fix is being implemented. .

Jan 18, 10:34:07 GMT+0
Monitoring - The fix was implemented - CA1 & CA4 are operational..

Jan 18, 10:36:15 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmi6i0ifs03hp5vqrcpyp5bg8 2025-11-18T19:30:00.000+00:00 2025-11-18T19:30:00.000+00:00 Some backups are experiencing Blockchain Verify degragation Type: Incident

Duration: 1 day, 16 hours and 39 minutes

Affected Components: Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover

Nov 18, 19:30:00 GMT+0
Identified - Some services' backups are currently failing to be signed with the Blockchain Verify hash signature due to a degradation in the third-party provider's service. Once the provider service degradation is resolved (or recovered), the backups should be successfully signed with the required signatures.

Nov 20, 12:08:53 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmi3hk7zq03qzrztt9bee8num 2025-11-17T16:28:00.000+00:00 2025-11-17T21:24:00.000+00:00 Production Services Dashboard Loading Issues in APP1 Type: Incident

Duration: 4 hours and 56 minutes

Affected Components: Backup & Recover

Nov 17, 21:24:00 GMT+0
Resolved - This incident has been resolved..

Nov 17, 16:28:00 GMT+0
Investigating - Some users in APP1 region may experience issues loading their production services dashboard..

Nov 17, 16:41:00 GMT+0
Identified - We are continuing to work on a hot fix for this incident..

]]> tag:status.owndata.com,2005:Incident/cmh4f33pt01hhq3ydvoywp1n7 2025-10-24T01:15:00.000+00:00 2025-10-24T01:15:00.000+00:00 CA1 backups failing Type: Incident

Duration: 3 hours and 25 minutes

Affected Components: Backup & Recover

Oct 24, 01:15:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 24, 04:40:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmh1oy39m04uiepex3zgm9zzv 2025-10-22T02:30:00.000+00:00 2025-10-22T02:30:00.000+00:00 US2 service disruption Type: Incident

Duration: 9 hours and 45 minutes

Affected Components: Backup & Recover

Oct 22, 02:30:00 GMT+0
Investigating - We are currently investigating a condition where customers might experience pending or failed backups on US2 environment..

Oct 22, 11:59:22 GMT+0
Identified - We've identified the issue and are now working on restarting the failed backups..

Oct 22, 12:15:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmgyvtbck00xtmx24bpbtauwz 2025-10-20T08:36:52.704+00:00 2025-10-20T08:36:52.704+00:00 AWS outage, potential service disruption Type: Incident

Duration: 15 hours and 57 minutes

Affected Components: Backup & Recover, Data Mask & Seed, Archive, Data Mask & Seed, Archive, Data Mask & Seed, Salesforce Discover, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Data Mask & Seed, Data Mask & Seed, Salesforce Discover, Archive, Archive, Salesforce Discover, Backup & Recover, Backup & Recover, Data Mask & Seed, Archive, Archive, Backup & Recover, Backup & Recover, Salesforce Discover, Backup & Recover, Backup & Recover, Archive, Salesforce Discover, Salesforce Discover, Backup & Recover, Data Mask & Seed, Archive, Archive, Data Mask & Seed, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Archive, Backup & Recover, Archive, Backup & Recover, Archive, Salesforce Discover, Backup & Recover, Archive, Archive, Archive, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Backup & Recover

Oct 20, 08:36:52 GMT+0
Investigating - Due to an ongoing AWS outage - <https://health.aws.amazon.com/health/status> We're currently investigating a potential disruption to our services. We will send an additional update in 60 minutes. .

Oct 20, 09:32:40 GMT+0
Identified - We've confirmed US instances are affected by the AWS outage - We're seeing failures in Jobs,Backups and Archive. Once the AWS outage resolves failed backups will be restarted..

Oct 21, 00:33:23 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmgjlvbe00380dgyt9iun7bwb 2025-10-09T16:01:57.617+00:00 2025-10-09T16:01:57.617+00:00 US2 - Users gets error 500 when attempting to login Type: Incident

Duration: 36 minutes

Affected Components: Archive, Data Mask & Seed, , Backup & Recover, US2 →

Oct 9, 16:01:57 GMT+0
Investigating - We are currently investigating this incident..

Oct 9, 16:37:52 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmg5a865v01jpfze8195c8bgm 2025-09-29T15:27:15.560+00:00 2025-09-29T15:27:15.560+00:00 US2 - Users gets error 401 when login - UI is unavailable Type: Incident

Duration: 53 minutes

Affected Components: , Data Mask & Seed, Archive, Backup & Recover, US2 →

Sep 29, 15:27:15 GMT+0
Investigating - We are currently investigating this incident..

Sep 29, 16:19:47 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmfwrh4qb003f11v5hr2p533o 2025-09-23T16:20:11.517+00:00 2025-09-23T16:20:11.517+00:00 Backup History File Download & Compare Job UI Loading are Failing in USEast2 Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: Backup & Recover

Sep 23, 16:20:11 GMT+0
Investigating - We are investigating an issue with file downloads from the backup history page in USEast2\\. .

Sep 23, 17:02:00 GMT+0
Identified - We identified an issue with our infrastructure provider, AWS, and are working to resolve the incident..

Sep 23, 17:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmftwt3pj00ahaatr61l10t7v 2025-09-21T16:00:00.000+00:00 2025-09-21T16:00:00.000+00:00 Web Access Issues Type: Incident

Duration: 38 minutes

Affected Components: Archive, , Data Mask & Seed, Backup & Recover, USGOV2 →

Sep 21, 16:00:00 GMT+0
Investigating - We are currently investigating an issue causing the web UI to be inaccessible..

Sep 21, 16:38:09 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmex15vhl006vv1wbnhkrzfpe 2025-08-29T16:11:40.072+00:00 2025-08-29T16:13:00.000+00:00 Investigating Incomplete Distribution of Weekly Report Emails Type: Incident

Duration: 3 hours and 3 minutes

Affected Components: Backup & Recover, Backup & Recover

Aug 29, 16:13:00 GMT+0
Identified - Some users may not have received their scheduled weekly report emails on Tuesday, August 26th 2025\. We’ve identified an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience..

Aug 29, 16:11:40 GMT+0
Investigating - Investigating Incomplete Distribution of Weekly Report Emails.

Aug 29, 17:50:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 29, 19:15:00 GMT+0
Resolved - This incident has been resolved. All Weekly reports for the week of August 16th - August 25th have been generated and sent..

]]> tag:status.owndata.com,2005:Incident/cmerimz0k000lg357rgf99wgd 2025-08-25T19:34:14.052+00:00 2025-08-25T19:34:14.052+00:00 Slowness with Archiver Type: Incident

Duration: 24 minutes

Affected Components: Archive

Aug 25, 19:34:14 GMT+0
Investigating - We are currently investigating this incident. We are experiencing latency in Archive..

Aug 25, 19:46:07 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 25, 19:58:09 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmemh7vjq00017b8wogqpihv2 2025-08-22T06:55:39.171+00:00 2025-08-22T07:14:34.969+00:00 SG1 - Users gets error 401 when login - UI is unavailable Type: Incident

Duration: 2 hours and 20 minutes

Affected Components: Backup & Recover, Archive, , Data Mask & Seed, SG1 →

Aug 22, 07:14:34 GMT+0
Resolved - This incident has been resolved..

Aug 22, 06:55:39 GMT+0
Investigating - We are currently investigating this incident..

Aug 22, 08:12:25 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 22, 07:14:10 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 22, 09:15:11 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmeiuef6e003y8kzptx42fxs1 2025-08-19T15:25:00.000+00:00 2025-08-19T15:25:00.000+00:00 Archive Console - Intermittent Availability in UI Type: Incident

Duration: 5 hours and 36 minutes

Affected Components: Archive, Archive

Aug 19, 15:25:00 GMT+0
Identified - We have identified an issue impacting Archive Console availability and are working on a fix. Archiving tasks and policies are not affected..

Aug 19, 21:01:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cme1v9nw500usu6seo01c3dtx 2025-08-07T20:45:47.745+00:00 2025-08-07T20:45:47.745+00:00 Investigating Incomplete Distribution of Weekly Report Emails Type: Incident

Duration: 8 hours and 24 minutes

Aug 7, 20:45:47 GMT+0
Investigating - We are currently investigating this incident..

Aug 7, 20:51:19 GMT+0
Investigating - Some users may not have received their scheduled weekly report emails on Tuesday, August 5th 2025. We’re currently investigating an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to identify the cause and resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience..

Aug 8, 05:10:00 GMT+0
Resolved - This issue has been resolved. All pending weekly report emails have now been sent..

Aug 7, 21:16:17 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.owndata.com,2005:Incident/cmdz0oeji00nsam4aljgqkjgc 2025-08-05T20:53:55.029+00:00 2025-08-05T20:53:55.029+00:00 Analyze Permission reports not running on USGOV2 Type: Incident

Duration: 14 hours and 3 minutes

Affected Components: Backup & Recover, , USGOV2 →

Aug 5, 20:53:55 GMT+0
Identified - You may experience errors, delays, or incomplete results when using Analyze Permission reports or Object drop down lists. We are continuing to work on a fix for this incident. .

Aug 5, 21:10:45 GMT+0
Monitoring - We implemented a fix, functionality has returned and we are currently monitoring the result..

Aug 6, 10:56:44 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmdynifz8006b13bss7pq4ybg 2025-08-05T12:30:00.000+00:00 2025-08-05T14:49:00.625+00:00 Download & Job Results Errors on UK1 and EMEA2 Type: Incident

Affected Components: Backup & Recover, Backup & Recover

Aug 5, 14:49:00 GMT+0
Resolved - This incident has been resolved..

Aug 5, 12:30:00 GMT+0
Resolved - We are currently investigating this incident.We are currently experiencing issues on the UK1 and EMEA2 regions affecting: Backup Downloads: Attempting to download backup files returns an Internal Server Error. Job Results: Viewing job results leads to an Unexpected Error. Our engineering team is actively investigating the issue. Found the issue and fix it. .

Aug 5, 14:15:13 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.owndata.com,2005:Incident/cmdvnw5hx00chqzdmtrqfz4st 2025-08-03T12:32:42.728+00:00 2025-08-03T12:32:42.728+00:00 Archive slow performance - HIPAA4 and EMEA4 Type: Incident

Duration: 1 hour and 58 minutes

Affected Components: Archive, Archive

Aug 3, 12:32:42 GMT+0
Investigating - Customers in environments HIPAA4 and EMEA4 might experience slow performance in Archive and Purge operations..

Aug 3, 12:33:54 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 3, 14:30:37 GMT+0
Resolved - This incident has been resolved..

]]>