Own from Salesforce Status - Incident history https://status.owndata.com Own from Salesforce Wed, 14 Oct 2026 06:00:00 +0000 [HIPAA1] Scheduled Maintenance - Archiver Type: Maintenance Affected Components: Archive Oct 6, 13:01:56 GMT+0 - Identified - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding. Type: Maintenance

Affected Components:

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:01:56</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding..</p> ]]> Wed, 14 Oct 2026 06:00:00 +0000 https://status.owndata.com/maintenance/cmuwou6ec003s0wpf0texgci8 https://status.owndata.com/maintenance/cmuwou6ec003s0wpf0texgci8 [EMEA2] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance Duration: 7 hours Affected Components: Backup & Recover, Salesforce Discover, Data Mask & Seed Oct 7, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 7, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 27, 14:25:48 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. Type: Maintenance

Duration: 7 hours

Affected Components: , ,

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>14:25:48</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> ]]> Wed, 7 Oct 2026 06:00:00 +0000 https://status.owndata.com/maintenance/cmujwvd77064r1ns16i03awmw https://status.owndata.com/maintenance/cmujwvd77064r1ns16i03awmw [US2] Standard Maintenance - Infrastructure Improvement Type: Maintenance Duration: 2 hours Affected Components: Backup & Recover, Data Mask & Seed, Archive Sep 24, 20:43:59 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 5, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 5, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>20:43:59</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 5 Oct 2026 13:00:00 +0000 https://status.owndata.com/maintenance/cmug022zn0q3s1mqmsnvjmdta https://status.owndata.com/maintenance/cmug022zn0q3s1mqmsnvjmdta [EMEA1] Scheduled Maintenance - Archiver Type: Maintenance Duration: 6 hours Affected Components: Archive Sep 23, 07:08:30 GMT+0 - Identified - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding. Sep 27, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 27, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:08:30</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 27 Sep 2026 06:00:00 +0000 https://status.owndata.com/maintenance/cmudrhkyv1s5d13ruol3bh8l9 https://status.owndata.com/maintenance/cmudrhkyv1s5d13ruol3bh8l9 [emea1] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance Duration: 6 hours Affected Components: Salesforce Discover, Archive, Data Mask & Seed, Backup & Recover Sep 23, 07:34:07 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. Sep 27, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 27, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:34:07</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 27 Sep 2026 06:00:00 +0000 https://status.owndata.com/maintenance/cmudseilr1pyd1bruy5zcmuwg https://status.owndata.com/maintenance/cmudseilr1pyd1bruy5zcmuwg [SG1] Scheduled Maintenance - Archiver Type: Maintenance Duration: 6 hours Affected Components: Archive Sep 23, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 23, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 17, 11:04:35 GMT+0 - Identified - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>11:04:35</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding..</p> ]]> Wed, 23 Sep 2026 06:00:00 +0000 https://status.owndata.com/maintenance/cmu5fa33a02d30wsmo6qqo26g https://status.owndata.com/maintenance/cmu5fa33a02d30wsmo6qqo26g [ SG1 ] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance Duration: 6 hours Affected Components: Archive, Backup & Recover, Data Mask & Seed Sep 23, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 23, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 17, 14:36:04 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. Type: Maintenance

Duration: 6 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>14:36:04</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> ]]> Wed, 23 Sep 2026 06:00:00 +0000 https://status.owndata.com/maintenance/cmu5mu211046e1bsmr99on5ek https://status.owndata.com/maintenance/cmu5mu211046e1bsmr99on5ek us2 Security Patching Type: Maintenance Duration: 2 hours Affected Components: Backup & Recover Sep 16, 01:09:22 GMT+0 - Identified - We are performing scheduled maintenance on us2 to apply security patches. During this window some services may be briefly unavailable or intermittently slow while systems are updated and restarted. We will update this notice once maintenance is complete and services are confirmed healthy. Sep 17, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 17, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>01:09:22</var> GMT+0</small><br><strong>Identified</strong> - We are performing scheduled maintenance on us2 to apply security patches. During this window some services may be briefly unavailable or intermittently slow while systems are updated and restarted. We will update this notice once maintenance is complete and services are confirmed healthy..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 17 Sep 2026 13:00:00 +0000 https://status.owndata.com/maintenance/cmu3ekrur02te1bocso32x19c https://status.owndata.com/maintenance/cmu3ekrur02te1bocso32x19c [UK1] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance Duration: 6 hours Affected Components: Archive, Data Mask & Seed, Salesforce Discover, Backup & Recover Sep 6, 13:55:50 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. Sep 9, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 9, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>13:55:50</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 9 Sep 2026 06:00:00 +0000 https://status.owndata.com/maintenance/cmtpvjxjq0l490wn3qubgr11j https://status.owndata.com/maintenance/cmtpvjxjq0l490wn3qubgr11j [ AU1 ] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance Duration: 5 hours Affected Components: Data Mask & Seed, Backup & Recover, Archive Sep 6, 13:42:25 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. Sep 9, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 9, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>13:42:25</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 9 Sep 2026 05:00:00 +0000 https://status.owndata.com/maintenance/cmtpv2omi0l0w13qmpyled41g https://status.owndata.com/maintenance/cmtpv2omi0l0w13qmpyled41g [ARCHIVE] - Scheduled Maintenance: HIPAA4 Type: Maintenance Duration: 3 hours Affected Components: Archive Sep 3, 14:25:01 GMT+0 - Identified - We will perform a scheduled maintenance on the Archiver service in HIPAA4 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled. Sep 6, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 6, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>14:25:01</var> GMT+0</small><br><strong>Identified</strong> - We will perform a scheduled maintenance on the Archiver service in HIPAA4 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 6 Sep 2026 08:00:00 +0000 https://status.owndata.com/maintenance/cmtlm9wom000h0ws0hv0b25k9 https://status.owndata.com/maintenance/cmtlm9wom000h0ws0hv0b25k9 [ARCHIVE] - Scheduled Maintenance: APP1 Type: Maintenance Duration: 2 hours Affected Components: Archive Sep 6, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 6, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 3, 09:26:44 GMT+0 - Identified - We will perform a scheduled maintenance on the Archiver service in APP1 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>09:26:44</var> GMT+0</small><br><strong>Identified</strong> - We will perform a scheduled maintenance on the Archiver service in APP1 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..</p> ]]> Sun, 6 Sep 2026 07:00:00 +0000 https://status.owndata.com/maintenance/cmtlbmb0g0af914qtk1atue0z https://status.owndata.com/maintenance/cmtlbmb0g0af914qtk1atue0z [ CA1 ] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app Type: Maintenance Duration: 5 hours Affected Components: Archive, Backup & Recover, Data Mask & Seed Sep 6, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 2, 15:08:07 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. Sep 6, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>15:08:07</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 6 Sep 2026 05:00:00 +0000 https://status.owndata.com/maintenance/cmtk8dhu6037x1nnwsscx1muh https://status.owndata.com/maintenance/cmtk8dhu6037x1nnwsscx1muh [US2] Standard Maintenance - Infrastructure Improvement Type: Maintenance Duration: 2 hours Affected Components: Backup & Recover, Data Mask & Seed, Archive Aug 24, 14:04:37 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 2, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 2, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>14:04:37</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 2 Sep 2026 14:00:00 +0000 https://status.owndata.com/maintenance/cmt7b553s1gcw21mejshfid3h https://status.owndata.com/maintenance/cmt7b553s1gcw21mejshfid3h [ UK1 ] Scheduled Maintenance - Archiver Type: Maintenance Duration: 5 hours Affected Components: Archive Aug 29, 16:44:18 GMT+0 - Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time. Sep 2, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 2, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:44:18</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 2 Sep 2026 07:00:00 +0000 https://status.owndata.com/maintenance/cmtem1rvp007r14o35gfs2cpc https://status.owndata.com/maintenance/cmtem1rvp007r14o35gfs2cpc [ AU1 ] Scheduled Maintenance - Archiver Type: Maintenance Duration: 5 hours Affected Components: Archive Aug 29, 16:42:49 GMT+0 - Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time. Sep 2, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 2, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:42:49</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 2 Sep 2026 05:00:00 +0000 https://status.owndata.com/maintenance/cmtelzv1w00891co33i9umuzt https://status.owndata.com/maintenance/cmtelzv1w00891co33i9umuzt [ARCHIVE] - Scheduled Maintenance: CA1 Type: Maintenance Duration: 4 hours Affected Components: Archive Aug 30, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 30, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 27, 09:02:41 GMT+0 - Identified - We will perform a scheduled maintenance on the Archiver service in CA1 regions to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>09:02:41</var> GMT+0</small><br><strong>Identified</strong> - We will perform a scheduled maintenance on the Archiver service in CA1 regions to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..</p> ]]> Sun, 30 Aug 2026 07:00:00 +0000 https://status.owndata.com/maintenance/cmtbaoez20d590ll8zgxdd3cw https://status.owndata.com/maintenance/cmtbaoez20d590ll8zgxdd3cw Service disruption in CA4 Azure Type: Incident Duration: 6 hours and 6 minutes Affected Components: Backup & Recover Aug 22, 11:00:00 GMT+0 - Identified - We experience service disruption for backups and jobs in CA4 Aug 22, 17:06:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 6 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We experience service disruption for backups and jobs in CA4.</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>17:06:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 22 Aug 2026 11:00:00 +0000 https://status.owndata.com/incident/cmt4lmpuz14590kme3axz0d1m https://status.owndata.com/incident/cmt4lmpuz14590kme3axz0d1m [US2] Standard Maintenance - Infrastructure Improvement Type: Maintenance Duration: 3 hours Affected Components: Backup & Recover, Data Mask & Seed, Archive Aug 19, 14:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 19, 17:30:00 GMT+0 - Completed - Maintenance has completed successfully Aug 12, 14:22:26 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>14:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>14:22:26</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 19 Aug 2026 14:30:00 +0000 https://status.owndata.com/maintenance/cmsq6hubd03lk0rpcjwg09w38 https://status.owndata.com/maintenance/cmsq6hubd03lk0rpcjwg09w38 [ CA1 ] Scheduled Maintenance - Archiver Type: Maintenance Duration: 4 hours Affected Components: Archive Aug 17, 08:08:37 GMT+0 - Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time. Aug 19, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 19, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>08:08:37</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time..</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 19 Aug 2026 05:00:00 +0000 https://status.owndata.com/maintenance/cmswycdmx11780zqxkkvbsko0 https://status.owndata.com/maintenance/cmswycdmx11780zqxkkvbsko0 [US2] Standard Maintenance - Infrastructure Improvement Type: Maintenance Duration: 2 hours Affected Components: Backup & Recover, Data Mask & Seed, Archive Aug 18, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 18, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 10, 20:17:21 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>20:17:21</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Tue, 18 Aug 2026 13:00:00 +0000 https://status.owndata.com/maintenance/cmsnoakgy01mf0kmlt5nfsihd https://status.owndata.com/maintenance/cmsnoakgy01mf0kmlt5nfsihd [ARCHIVE] - Scheduled Maintenance: HIPAA4 Type: Maintenance Duration: 5 hours Affected Components: Archive Aug 13, 09:56:34 GMT+0 - Identified - We will perform a scheduled maintenance on the Archiver service in HIPAA4 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled. Aug 16, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 16, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>09:56:34</var> GMT+0</small><br><strong>Identified</strong> - We will perform a scheduled maintenance on the Archiver service in HIPAA4 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 16 Aug 2026 07:00:00 +0000 https://status.owndata.com/maintenance/cmsrcfsc402he0kk1g4rg5zqv https://status.owndata.com/maintenance/cmsrcfsc402he0kk1g4rg5zqv [ US2 ] Scheduled Maintenance - Infrastructure Improvements Type: Maintenance Duration: 2 hours and 30 minutes Affected Components: Data Mask & Seed, Backup & Recover, Archive Aug 10, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 10, 16:30:00 GMT+0 - Completed - Maintenance has completed successfully Aug 3, 13:09:03 GMT+0 - Identified - US2 will undergo scheduled maintenance for infrastructure improvements. A brief service interruption may happen during the 1-hour window. Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>13:09:03</var> GMT+0</small><br><strong>Identified</strong> - US2 will undergo scheduled maintenance for infrastructure improvements. A brief service interruption may happen during the 1-hour window..</p> ]]> Mon, 10 Aug 2026 14:00:00 +0000 https://status.owndata.com/maintenance/cmsd8wsyy0bgg1asw5dcc0u78 https://status.owndata.com/maintenance/cmsd8wsyy0bgg1asw5dcc0u78 [ARCHIVE] - Scheduled Maintenance: AU4 & EMEA4 Type: Maintenance Duration: 5 hours Affected Components: Archive, Archive Aug 9, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 9, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 6, 11:33:12 GMT+0 - Identified - We will perform a scheduled maintenance on the Archiver service in AU4 & EMEA4 regions to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled. Type: Maintenance

Duration: 5 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>11:33:12</var> GMT+0</small><br><strong>Identified</strong> - We will perform a scheduled maintenance on the Archiver service in AU4 & EMEA4 regions to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..</p> ]]> Sun, 9 Aug 2026 07:00:00 +0000 https://status.owndata.com/maintenance/cmshft3uv06021aoysnnhp37l https://status.owndata.com/maintenance/cmshft3uv06021aoysnnhp37l [APP1] Scheduled Maintenance - Data Mask & Seed, Backup & Recover Type: Maintenance Duration: 4 hours Affected Components: Data Mask & Seed, Backup & Recover Aug 6, 11:11:21 GMT+0 - Identified - **Scheduled Maintenance — Data Mask & Seed, Backup & Recover** We will be performing scheduled maintenance on Data Mask & Seed and Backup & Recover in APP1. - **Expected impact:** No downtime expected. You may experience intermittent problems logging in during the maintenance window. We appreciate your patience. Follow this page for live updates. Aug 9, 05:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 9, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>11:11:21</var> GMT+0</small><br><strong>Identified</strong> - **Scheduled Maintenance — Data Mask & Seed, Backup & Recover** We will be performing scheduled maintenance on Data Mask & Seed and Backup & Recover in APP1. - **Expected impact:** No downtime expected. You may experience intermittent problems logging in during the maintenance window. We appreciate your patience. Follow this page for live updates..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>05:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 9 Aug 2026 05:30:00 +0000 https://status.owndata.com/maintenance/cmshf10ez033c0zr4q3aq6s7e https://status.owndata.com/maintenance/cmshf10ez033c0zr4q3aq6s7e [HIPAA1] Scheduled Maintenance - Data Mask & Seed, Backup & Recover Type: Maintenance Duration: 4 hours Affected Components: Data Mask & Seed, Backup & Recover Aug 6, 11:11:23 GMT+0 - Identified - **Scheduled Maintenance — Data Mask & Seed, Backup & Recover** We will be performing scheduled maintenance on Data Mask & Seed and Backup & Recover in HIPAA1. - **Expected impact:** No downtime expected. You may experience intermittent problems logging in during the maintenance window. We appreciate your patience. Follow this page for live updates. Aug 9, 05:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 9, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>11:11:23</var> GMT+0</small><br><strong>Identified</strong> - **Scheduled Maintenance — Data Mask & Seed, Backup & Recover** We will be performing scheduled maintenance on Data Mask & Seed and Backup & Recover in HIPAA1. - **Expected impact:** No downtime expected. You may experience intermittent problems logging in during the maintenance window. We appreciate your patience. Follow this page for live updates..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>05:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 9 Aug 2026 05:30:00 +0000 https://status.owndata.com/maintenance/cmshf11p102si0rr4gndyzf87 https://status.owndata.com/maintenance/cmshf11p102si0rr4gndyzf87 Product UI degradation Type: Incident Duration: 6 hours and 13 minutes Affected Components: Backup & Recover, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Archive, Backup & Recover, Archive, Archive Aug 4, 05:30:00 GMT+0 - Investigating - Customers may currently experience disruptions to the user interface of our products. Backups, scheduled jobs, and API traffic are not impacted and continue to operate normally. We are actively working to restore the UI to full service and will provide updates as the situation progresses. Aug 4, 07:38:22 GMT+0 - Investigating - We are currently investigating this incident. Aug 4, 08:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 4, 11:43:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 13 minutes

Affected Components: , , , , , , , ,

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Customers may currently experience disruptions to the user interface of our products. Backups, scheduled jobs, and API traffic are not impacted and continue to operate normally. We are actively working to restore the UI to full service and will provide updates as the situation progresses..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>07:38:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>11:43:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 4 Aug 2026 05:30:00 +0000 https://status.owndata.com/incident/cmseeesbu090g0zms36fs6339 https://status.owndata.com/incident/cmseeesbu090g0zms36fs6339 CA4 - Archive Service Outage Impacting Archive services and UI Access Type: Incident Duration: 8 hours and 3 minutes Affected Components: Archive Jun 21, 08:45:00 GMT+0 - Investigating - We are currently investigating this incident. Customers may experience high latency while using Archive on Azure CA4 Jun 21, 11:04:00 GMT+0 - Investigating - We're currently experiencing an issue affecting the Archive service. Customers may be unable to search archived data, and the UI for accessing and managing archive policies is unavailable. We are continuing to work on a fix for this incident Jun 21, 16:25:39 GMT+0 - Monitoring - The incident has been resolved. We are closely monitoring the service to verify its full recovery. Jun 21, 16:47:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 3 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>08:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Customers may experience high latency while using Archive on Azure CA4.</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>11:04:00</var> GMT+0</small><br><strong>Investigating</strong> - We're currently experiencing an issue affecting the Archive service. Customers may be unable to search archived data, and the UI for accessing and managing archive policies is unavailable. We are continuing to work on a fix for this incident.</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>16:25:39</var> GMT+0</small><br><strong>Monitoring</strong> - The incident has been resolved. We are closely monitoring the service to verify its full recovery..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>16:47:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 21 Jun 2026 08:45:00 +0000 https://status.owndata.com/incident/cmqnmx9hl00yz2jrv1jr4nvqz https://status.owndata.com/incident/cmqnmx9hl00yz2jrv1jr4nvqz [Hipaa4] [Archive] Upstream Azure Outage Causing Service Degradation Type: Incident Duration: 4 days, 14 hours and 1 minute Affected Components: Archive May 29, 22:24:50 GMT+0 - Identified - Microsoft Azure has confirmed a datacenter power outage as the source. Elastic Cloud (hosted on Azure) is degraded, which is impacting our cluster performance. Customer-facing services are not affected at this time. We are waiting on Elastic Cloud to confirm recovery May 30, 21:35:30 GMT+0 - Monitoring - The search service has been restored to full capacity. Working with Elastic support, we completed the recovery actions and the cluster is healthy. Background rebalancing across the cluster is still in progress. We are monitoring until it completes. Jun 2, 19:04:30 GMT+0 - Resolved - The Archive search service is fully restored. The upstream Microsoft Azure outage has been resolved, our Elastic Cloud cluster is healthy, and rebalancing is complete. No customer action is required. Thank you for your patience. May 29, 05:04:00 GMT+0 - Investigating - We are investigating reports of degraded service. Upstream provider (Microsoft Azure) is reporting an active incident, and we are assessing impact on our services. May 29, 18:00:37 GMT+0 - Identified - Root cause identified: an active Microsoft Azure incident is impacting upstream dependencies for our services. We are assessing scope and affected components. Type: Incident

Duration: 4 days, 14 hours and 1 minute

Affected Components:

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>22:24:50</var> GMT+0</small><br><strong>Identified</strong> - Microsoft Azure has confirmed a datacenter power outage as the source. Elastic Cloud (hosted on Azure) is degraded, which is impacting our cluster performance. Customer-facing services are not affected at this time. We are waiting on Elastic Cloud to confirm recovery.</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>21:35:30</var> GMT+0</small><br><strong>Monitoring</strong> - The search service has been restored to full capacity. Working with Elastic support, we completed the recovery actions and the cluster is healthy. Background rebalancing across the cluster is still in progress. We are monitoring until it completes..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>19:04:30</var> GMT+0</small><br><strong>Resolved</strong> - The Archive search service is fully restored. The upstream Microsoft Azure outage has been resolved, our Elastic Cloud cluster is healthy, and rebalancing is complete. No customer action is required. Thank you for your patience..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>05:04:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of degraded service. Upstream provider (Microsoft Azure) is reporting an active incident, and we are assessing impact on our services..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>18:00:37</var> GMT+0</small><br><strong>Identified</strong> - Root cause identified: an active Microsoft Azure incident is impacting upstream dependencies for our services. We are assessing scope and affected components..</p> ]]> Fri, 29 May 2026 05:04:00 +0000 https://status.owndata.com/incident/cmpr5qg7j0062p4m8qfseyocv https://status.owndata.com/incident/cmpr5qg7j0062p4m8qfseyocv Degradation in email notification service Type: Incident Duration: 5 hours and 5 minutes Affected Components: Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover Apr 1, 13:39:36 GMT+0 - Identified - We have identified the cause and are working on a resolution. We anticipate a resolution within the next hour. Apr 1, 13:55:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 1, 15:04:50 GMT+0 - Resolved - This incident has been resolved. Apr 1, 10:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 5 hours and 5 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>13:39:36</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause and are working on a resolution. We anticipate a resolution within the next hour..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>13:55:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>15:04:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Wed, 1 Apr 2026 10:00:00 +0000 https://status.owndata.com/incident/cmnfxq02800wc1nj3mqx9y973 https://status.owndata.com/incident/cmnfxq02800wc1nj3mqx9y973 Salesforce Disruption Impacting Own Recover (Primarily US Regions) Type: Incident Duration: 6 hours and 58 minutes Affected Components: Backup & Recover, Backup & Recover, , Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, APP1 → Feb 17, 03:11:00 GMT+0 - Monitoring - Own Recover backups are currently affected by a widespread Salesforce service disruption that may result in login failures and intermittent service unavailability. The issue is primarily impacting backup services in US Regions. Technical teams are actively investigating the root cause and implementing remediation measures, with more details available via Salesforce Incident 20003707\. <https://status.salesforce.com/incidents/20003707> Feb 17, 10:08:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 58 minutes

Affected Components: , , , , , ,

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>03:11:00</var> GMT+0</small><br><strong>Monitoring</strong> - Own Recover backups are currently affected by a widespread Salesforce service disruption that may result in login failures and intermittent service unavailability. The issue is primarily impacting backup services in US Regions. Technical teams are actively investigating the root cause and implementing remediation measures, with more details available via Salesforce Incident 20003707\. <https://status.salesforce.com/incidents/20003707>.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>10:08:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 17 Feb 2026 03:11:00 +0000 https://status.owndata.com/incident/cmlqb6l3203vxu0vgao0x4nwu https://status.owndata.com/incident/cmlqb6l3203vxu0vgao0x4nwu US2 Archive package unavaliable Type: Incident Duration: 1 hour and 45 minutes Affected Components: Archive Jan 28, 09:19:00 GMT+0 - Identified - We working on a fix. Jan 28, 11:03:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 45 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>09:19:00</var> GMT+0</small><br><strong>Identified</strong> - We working on a fix..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>11:03:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 28 Jan 2026 09:19:00 +0000 https://status.owndata.com/incident/cmkxtcomx0008t8kxnye3rb4i https://status.owndata.com/incident/cmkxtcomx0008t8kxnye3rb4i [CA1,CA4] Archive console is down Type: Incident Duration: 32 minutes Affected Components: Archive, Archive Jan 18, 10:04:29 GMT+0 - Investigating - We are currently investigating this incident. Jan 18, 10:10:48 GMT+0 - Identified - A fix is being implemented. Jan 18, 10:34:07 GMT+0 - Monitoring - The fix was implemented - CA1 & CA4 are operational. Jan 18, 10:36:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 32 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:04:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:10:48</var> GMT+0</small><br><strong>Identified</strong> - A fix is being implemented. .</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:34:07</var> GMT+0</small><br><strong>Monitoring</strong> - The fix was implemented - CA1 & CA4 are operational..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:36:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 18 Jan 2026 10:04:29 +0000 https://status.owndata.com/incident/cmkjkkn8x0h5nvckg79d7nccj https://status.owndata.com/incident/cmkjkkn8x0h5nvckg79d7nccj Some backups are experiencing Blockchain Verify degragation Type: Incident Duration: 1 day, 16 hours and 39 minutes Affected Components: Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover Nov 18, 19:30:00 GMT+0 - Identified - Some services' backups are currently failing to be signed with the Blockchain Verify hash signature due to a degradation in the third-party provider's service. Once the provider service degradation is resolved (or recovered), the backups should be successfully signed with the required signatures Nov 20, 12:08:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 16 hours and 39 minutes

Affected Components: , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Identified</strong> - Some services' backups are currently failing to be signed with the Blockchain Verify hash signature due to a degradation in the third-party provider's service. Once the provider service degradation is resolved (or recovered), the backups should be successfully signed with the required signatures.</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>12:08:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 19:30:00 +0000 https://status.owndata.com/incident/cmi6i0ifs03hp5vqrcpyp5bg8 https://status.owndata.com/incident/cmi6i0ifs03hp5vqrcpyp5bg8 Production Services Dashboard Loading Issues in APP1 Type: Incident Duration: 4 hours and 56 minutes Affected Components: Backup & Recover Nov 17, 21:24:00 GMT+0 - Resolved - This incident has been resolved. Nov 17, 16:28:00 GMT+0 - Investigating - Some users in APP1 region may experience issues loading their production services dashboard. Nov 17, 16:41:00 GMT+0 - Identified - We are continuing to work on a hot fix for this incident. Type: Incident

Duration: 4 hours and 56 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>21:24:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>16:28:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users in APP1 region may experience issues loading their production services dashboard..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>16:41:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a hot fix for this incident..</p> ]]> Mon, 17 Nov 2025 16:28:00 +0000 https://status.owndata.com/incident/cmi3hk7zq03qzrztt9bee8num https://status.owndata.com/incident/cmi3hk7zq03qzrztt9bee8num CA1 backups failing Type: Incident Duration: 3 hours and 25 minutes Affected Components: Backup & Recover Oct 24, 01:15:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 24, 04:40:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 25 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>01:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>04:40:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 24 Oct 2025 01:15:00 +0000 https://status.owndata.com/incident/cmh4f33pt01hhq3ydvoywp1n7 https://status.owndata.com/incident/cmh4f33pt01hhq3ydvoywp1n7 US2 service disruption Type: Incident Duration: 9 hours and 45 minutes Affected Components: Backup & Recover Oct 22, 02:30:00 GMT+0 - Investigating - We are currently investigating a condition where customers might experience pending or failed backups on US2 environment. Oct 22, 11:59:22 GMT+0 - Identified - We've identified the issue and are now working on restarting the failed backups. Oct 22, 12:15:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 9 hours and 45 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a condition where customers might experience pending or failed backups on US2 environment..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>11:59:22</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue and are now working on restarting the failed backups..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>12:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Oct 2025 02:30:00 +0000 https://status.owndata.com/incident/cmh1oy39m04uiepex3zgm9zzv https://status.owndata.com/incident/cmh1oy39m04uiepex3zgm9zzv AWS outage, potential service disruption Type: Incident Duration: 15 hours and 57 minutes Affected Components: Backup & Recover, Data Mask & Seed, Archive, Data Mask & Seed, Archive, Data Mask & Seed, Salesforce Discover, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Data Mask & Seed, Data Mask & Seed, Salesforce Discover, Archive, Archive, Salesforce Discover, Backup & Recover, Backup & Recover, Data Mask & Seed, Archive, Archive, Backup & Recover, Backup & Recover, Salesforce Discover, Backup & Recover, Backup & Recover, Archive, Salesforce Discover, Salesforce Discover, Backup & Recover, Data Mask & Seed, Archive, Archive, Data Mask & Seed, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Archive, Backup & Recover, Archive, Backup & Recover, Archive, Salesforce Discover, Backup & Recover, Archive, Archive, Archive, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Backup & Recover Oct 20, 08:36:52 GMT+0 - Investigating - Due to an ongoing AWS outage - <https://health.aws.amazon.com/health/status> We're currently investigating a potential disruption to our services. We will send an additional update in 60 minutes. Oct 20, 09:32:40 GMT+0 - Identified - We've confirmed US instances are affected by the AWS outage - We're seeing failures in Jobs,Backups and Archive. Once the AWS outage resolves failed backups will be restarted. Oct 21, 00:33:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours and 57 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:36:52</var> GMT+0</small><br><strong>Investigating</strong> - Due to an ongoing AWS outage - <https://health.aws.amazon.com/health/status> We're currently investigating a potential disruption to our services. We will send an additional update in 60 minutes. .</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:32:40</var> GMT+0</small><br><strong>Identified</strong> - We've confirmed US instances are affected by the AWS outage - We're seeing failures in Jobs,Backups and Archive. Once the AWS outage resolves failed backups will be restarted..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>00:33:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 08:36:52 +0000 https://status.owndata.com/incident/cmgyvtbck00xtmx24bpbtauwz https://status.owndata.com/incident/cmgyvtbck00xtmx24bpbtauwz US2 - Users gets error 500 when attempting to login Type: Incident Duration: 36 minutes Affected Components: Archive, Data Mask & Seed, , Backup & Recover, US2 → Oct 9, 16:01:57 GMT+0 - Investigating - We are currently investigating this incident. Oct 9, 16:37:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 36 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:01:57</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:37:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 9 Oct 2025 16:01:57 +0000 https://status.owndata.com/incident/cmgjlvbe00380dgyt9iun7bwb https://status.owndata.com/incident/cmgjlvbe00380dgyt9iun7bwb US2 - Users gets error 401 when login - UI is unavailable Type: Incident Duration: 53 minutes Affected Components: , Data Mask & Seed, Archive, Backup & Recover, US2 → Sep 29, 15:27:15 GMT+0 - Investigating - We are currently investigating this incident. Sep 29, 16:19:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 53 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>15:27:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>16:19:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 29 Sep 2025 15:27:15 +0000 https://status.owndata.com/incident/cmg5a865v01jpfze8195c8bgm https://status.owndata.com/incident/cmg5a865v01jpfze8195c8bgm Backup History File Download & Compare Job UI Loading are Failing in USEast2 Type: Incident Duration: 1 hour and 10 minutes Affected Components: Backup & Recover Sep 23, 16:20:11 GMT+0 - Investigating - We are investigating an issue with file downloads from the backup history page in USEast2\\. Sep 23, 17:02:00 GMT+0 - Identified - We identified an issue with our infrastructure provider, AWS, and are working to resolve the incident. Sep 23, 17:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>16:20:11</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue with file downloads from the backup history page in USEast2\\. .</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>17:02:00</var> GMT+0</small><br><strong>Identified</strong> - We identified an issue with our infrastructure provider, AWS, and are working to resolve the incident..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 23 Sep 2025 16:20:11 +0000 https://status.owndata.com/incident/cmfwrh4qb003f11v5hr2p533o https://status.owndata.com/incident/cmfwrh4qb003f11v5hr2p533o Web Access Issues Type: Incident Duration: 38 minutes Affected Components: Archive, , Data Mask & Seed, Backup & Recover, USGOV2 → Sep 21, 16:00:00 GMT+0 - Investigating - We are currently investigating an issue causing the web UI to be inaccessible. Sep 21, 16:38:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 38 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue causing the web UI to be inaccessible..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>16:38:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 21 Sep 2025 16:00:00 +0000 https://status.owndata.com/incident/cmftwt3pj00ahaatr61l10t7v https://status.owndata.com/incident/cmftwt3pj00ahaatr61l10t7v Investigating Incomplete Distribution of Weekly Report Emails Type: Incident Duration: 3 hours and 3 minutes Affected Components: Backup & Recover, Backup & Recover Aug 29, 16:13:00 GMT+0 - Identified - Some users may not have received their scheduled weekly report emails on Tuesday, August 26th 2025\. We’ve identified an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience. Aug 29, 16:11:40 GMT+0 - Investigating - Investigating Incomplete Distribution of Weekly Report Emails Aug 29, 17:50:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 29, 19:15:00 GMT+0 - Resolved - This incident has been resolved. All Weekly reports for the week of August 16th - August 25th have been generated and sent. Type: Incident

Duration: 3 hours and 3 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:13:00</var> GMT+0</small><br><strong>Identified</strong> - Some users may not have received their scheduled weekly report emails on Tuesday, August 26th 2025\. We’ve identified an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:11:40</var> GMT+0</small><br><strong>Investigating</strong> - Investigating Incomplete Distribution of Weekly Report Emails.</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>17:50:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>19:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All Weekly reports for the week of August 16th - August 25th have been generated and sent..</p> ]]> Fri, 29 Aug 2025 16:11:40 +0000 https://status.owndata.com/incident/cmex15vhl006vv1wbnhkrzfpe https://status.owndata.com/incident/cmex15vhl006vv1wbnhkrzfpe Slowness with Archiver Type: Incident Duration: 24 minutes Affected Components: Archive Aug 25, 19:34:14 GMT+0 - Investigating - We are currently investigating this incident. We are experiencing latency in Archive. Aug 25, 19:46:07 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 25, 19:58:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>19:34:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We are experiencing latency in Archive..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>19:46:07</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>19:58:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 25 Aug 2025 19:34:14 +0000 https://status.owndata.com/incident/cmerimz0k000lg357rgf99wgd https://status.owndata.com/incident/cmerimz0k000lg357rgf99wgd SG1 - Users gets error 401 when login - UI is unavailable Type: Incident Duration: 2 hours and 20 minutes Affected Components: Backup & Recover, Archive, , Data Mask & Seed, SG1 → Aug 22, 07:14:34 GMT+0 - Resolved - This incident has been resolved. Aug 22, 06:55:39 GMT+0 - Investigating - We are currently investigating this incident. Aug 22, 08:12:25 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 22, 07:14:10 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 22, 09:15:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 20 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>07:14:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>06:55:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>08:12:25</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>07:14:10</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>09:15:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 22 Aug 2025 06:55:39 +0000 https://status.owndata.com/incident/cmemh7vjq00017b8wogqpihv2 https://status.owndata.com/incident/cmemh7vjq00017b8wogqpihv2 Archive Console - Intermittent Availability in UI Type: Incident Duration: 5 hours and 36 minutes Affected Components: Archive, Archive Aug 19, 15:25:00 GMT+0 - Identified - We have identified an issue impacting Archive Console availability and are working on a fix. Archiving tasks and policies are not affected. Aug 19, 21:01:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 36 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>15:25:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue impacting Archive Console availability and are working on a fix. Archiving tasks and policies are not affected..</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>21:01:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 19 Aug 2025 15:25:00 +0000 https://status.owndata.com/incident/cmeiuef6e003y8kzptx42fxs1 https://status.owndata.com/incident/cmeiuef6e003y8kzptx42fxs1 Investigating Incomplete Distribution of Weekly Report Emails Type: Incident Duration: 8 hours and 24 minutes Aug 7, 20:45:47 GMT+0 - Investigating - We are currently investigating this incident. Aug 7, 20:51:19 GMT+0 - Investigating - Some users may not have received their scheduled weekly report emails on Tuesday, August 5th 2025. We’re currently investigating an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to identify the cause and resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience. Aug 8, 05:10:00 GMT+0 - Resolved - This issue has been resolved. All pending weekly report emails have now been sent. Aug 7, 21:16:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 8 hours and 24 minutes

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>20:45:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>20:51:19</var> GMT+0</small><br><strong>Investigating</strong> - Some users may not have received their scheduled weekly report emails on Tuesday, August 5th 2025. We’re currently investigating an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to identify the cause and resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>05:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved. All pending weekly report emails have now been sent..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>21:16:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Thu, 7 Aug 2025 20:45:47 +0000 https://status.owndata.com/incident/cme1v9nw500usu6seo01c3dtx https://status.owndata.com/incident/cme1v9nw500usu6seo01c3dtx Analyze Permission reports not running on USGOV2 Type: Incident Duration: 14 hours and 3 minutes Affected Components: Backup & Recover, , USGOV2 → Aug 5, 20:53:55 GMT+0 - Identified - You may experience errors, delays, or incomplete results when using Analyze Permission reports or Object drop down lists. We are continuing to work on a fix for this incident. Aug 5, 21:10:45 GMT+0 - Monitoring - We implemented a fix, functionality has returned and we are currently monitoring the result. Aug 6, 10:56:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 14 hours and 3 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>20:53:55</var> GMT+0</small><br><strong>Identified</strong> - You may experience errors, delays, or incomplete results when using Analyze Permission reports or Object drop down lists. We are continuing to work on a fix for this incident. .</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>21:10:45</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix, functionality has returned and we are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>10:56:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 5 Aug 2025 20:53:55 +0000 https://status.owndata.com/incident/cmdz0oeji00nsam4aljgqkjgc https://status.owndata.com/incident/cmdz0oeji00nsam4aljgqkjgc Download & Job Results Errors on UK1 and EMEA2 Type: Incident Affected Components: Backup & Recover, Backup & Recover Aug 5, 14:49:00 GMT+0 - Resolved - This incident has been resolved. Aug 5, 12:30:00 GMT+0 - Resolved - We are currently investigating this incident.We are currently experiencing issues on the UK1 and EMEA2 regions affecting: Backup Downloads: Attempting to download backup files returns an Internal Server Error. Job Results: Viewing job results leads to an Unexpected Error. Our engineering team is actively investigating the issue. Found the issue and fix it. Aug 5, 14:15:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components: ,

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>14:49:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Resolved</strong> - We are currently investigating this incident.We are currently experiencing issues on the UK1 and EMEA2 regions affecting: Backup Downloads: Attempting to download backup files returns an Internal Server Error. Job Results: Viewing job results leads to an Unexpected Error. Our engineering team is actively investigating the issue. Found the issue and fix it. .</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>14:15:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 5 Aug 2025 12:30:00 +0000 https://status.owndata.com/incident/cmdynifz8006b13bss7pq4ybg https://status.owndata.com/incident/cmdynifz8006b13bss7pq4ybg Archive slow performance - HIPAA4 and EMEA4 Type: Incident Duration: 1 hour and 58 minutes Affected Components: Archive, Archive Aug 3, 12:32:42 GMT+0 - Investigating - Customers in environments HIPAA4 and EMEA4 might experience slow performance in Archive and Purge operations. Aug 3, 12:33:54 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 3, 14:30:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 58 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:32:42</var> GMT+0</small><br><strong>Investigating</strong> - Customers in environments HIPAA4 and EMEA4 might experience slow performance in Archive and Purge operations..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:33:54</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>14:30:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 3 Aug 2025 12:32:42 +0000 https://status.owndata.com/incident/cmdvnw5hx00chqzdmtrqfz4st https://status.owndata.com/incident/cmdvnw5hx00chqzdmtrqfz4st