Download & Job Results Errors on UK1 and EMEA2

Resolved

Degraded performance

Started 25 days agoLasted less than a minute

Affected

UK1

Backup & Recover

EMEA1

Backup & Recover

Updates

Update
August 05, 2025 at 2:49 PM
Update
August 05, 2025 at 2:49 PM
This incident has been resolved.
Update
August 05, 2025 at 2:15 PM
Update
August 05, 2025 at 2:15 PM
This incident has been resolved.
Resolved
August 05, 2025 at 12:30 PM
Resolved
August 05, 2025 at 12:30 PM
We are currently investigating this incident.We are currently experiencing issues on the UK1 and EMEA2 regions affecting:
Backup Downloads: Attempting to download backup files returns an Internal Server Error.
Job Results: Viewing job results leads to an Unexpected Error.

Our engineering team is actively investigating the issue. Found the issue and fix it.

Own from Salesforce - Download & Job Results Errors on UK1 and EMEA2 – Incident details