Own from Salesforce - Notice history

All systems operational

 
Salesforce Discover
Backup & Recover
Archive
Data Mask & Seed
APP1
HIPAA1
HIPAA4
USEAST2
US2
USGOV2
AU1
AU4
UK1
CA1
CA4
EMEA1
EMEA2
EMEA4
SG1

Notice history

Aug 2025

[App1] Scheduled Maintenance - Web
Scheduled for August 31, 2025 at 6:00 AM – 12:00 PM about 6 hours
  • Planned
    August 31, 2025 at 6:00 AM
    Planned
    August 31, 2025 at 6:00 AM

    During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable:

    • The user interface for Recover, Accelerate, Archive-App and Discover.

    • All Own API usage.

    For Your Jobs and Data:

    • Manual jobs (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window.

    We apologize for any inconvenience this may cause and thank you for your understanding.

[emea2,emea1,hipaa1] Scheduled Maintenance - Recover, Accelerate, Archive-App and Discover
Scheduled for August 31, 2025 at 4:00 AM – 4:00 PM about 12 hours
  • Update
    August 31, 2025 at 4:00 AM
    Planned
    August 31, 2025 at 4:00 AM

  • Update
    August 31, 2025 at 4:00 AM
    Planned
    August 31, 2025 at 4:00 AM

    During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable:

    • Recover and Accelerate services.

    • The user interface for Recover, Accelerate, Archive-App and Discover.

    • All Own API usage.

    For Your Jobs and Data:

    • Manual jobs (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window.

    • Scheduled backups will resume automatically after maintenance. Any backups that fail will be manually restarted by our team.

    • After maintenance, please monitor and re-run any affected jobs as needed.

    We apologize for any inconvenience this may cause and thank you for your understanding.

  • Planned
    August 25, 2025 at 2:23 PM
    Planned
    August 25, 2025 at 2:23 PM
    Maintenance didn't start yet.
Investigating Incomplete Distribution of Weekly Report Emails
  • Resolved
    Resolved

    This incident has been resolved. All Weekly reports for the week of August 16th - August 25th have been generated and sent.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    Some users may not have received their scheduled weekly report emails on Tuesday, August 26th 2025. We’ve identified an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience.
  • Investigating
    Investigating

    Investigating Incomplete Distribution of Weekly Report Emails

Slowness with Archiver
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident. We are experiencing latency in Archive.
Own Scheduled Maintenance - Region: us2
  • Completed
    August 25, 2025 at 10:00 PM
    Completed
    August 25, 2025 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    August 25, 2025 at 7:00 PM
    In progress
    August 25, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    August 25, 2025 at 7:00 PM
    Planned
    August 25, 2025 at 7:00 PM

    During this period we will be performing scheduled maintenance to upgrade and optimize our infrastructure. All scheduled jobs will run normally but web access may be disrupted during this time. This process is essential for improving system performance, increasing security, and ensuring a more reliable experience for our users. We appreciate your patience and understanding as we make these improvements to better serve you.

Jul 2025

[Archive] Planned maintenance for HIPAA1, EMEA1, App1
  • Completed
    July 13, 2025 at 3:16 PM
    Completed
    July 13, 2025 at 3:16 PM
    Maintenance has completed successfully.
  • In progress
    July 13, 2025 at 7:00 AM
    In progress
    July 13, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    July 13, 2025 at 7:00 AM
    Planned
    July 13, 2025 at 7:00 AM
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance - UI/Login for USEast2
  • Completed
    July 13, 2025 at 1:30 PM
    Completed
    July 13, 2025 at 1:30 PM
    Maintenance has completed successfully.
  • In progress
    July 13, 2025 at 6:00 AM
    In progress
    July 13, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    July 13, 2025 at 6:00 AM
    Planned
    July 13, 2025 at 6:00 AM

    UI / Login Maintenance for USEast2 - During this maintenance window, customers may experience intermittent outages to accessing login and see changes to the user interface of our products. Rest assured, backups, jobs and API usage will continue to run as scheduled.

Update Discover Ingress APP1, HIPAA1, and USEAST2
  • Completed
    July 10, 2025 at 6:32 PM
    Completed
    July 10, 2025 at 6:32 PM
    Maintenance has completed successfully.
  • In progress
    July 10, 2025 at 6:00 PM
    In progress
    July 10, 2025 at 6:00 PM
    Maintenance is now in progress
  • Planned
    July 10, 2025 at 6:00 PM
    Planned
    July 10, 2025 at 6:00 PM

    We are planning for a scheduled maintenance during this time to update the ingress to the Discover application. This will cause intermittent UI failures during this time.

[Archive] Planned maintenance for SG1, USGov2, CA1, AU1, UK1
  • Completed
    July 06, 2025 at 1:00 PM
    Completed
    July 06, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    July 06, 2025 at 7:00 AM
    In progress
    July 06, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    July 06, 2025 at 7:00 AM
    Planned
    July 06, 2025 at 7:00 AM
    We are planning for a scheduled maintenance during that time.

Jun 2025

Own Scheduled Maintenance - Region: us2
  • Completed
    June 30, 2025 at 5:00 PM
    Completed
    June 30, 2025 at 5:00 PM

    Maintenance has completed successfully..

  • Planned
    June 30, 2025 at 2:00 PM
    Planned
    June 30, 2025 at 2:00 PM

    During this period we will be performing scheduled maintenance to upgrade and optimize our infrastructure. This process is essential for improving system performance, increasing security, and ensuring a more reliable experience for our users. We appreciate your patience and understanding as we make these improvements to better serve you.

  • In progress
    June 30, 2025 at 2:00 PM
    In progress
    June 30, 2025 at 2:00 PM

    Maintenance is now in progress.

Own Scheduled Archive Maintenance - Region: usgov2 / uk1 / au1
  • Completed
    June 22, 2025 at 5:00 PM
    Completed
    June 22, 2025 at 5:00 PM

    The scheduled maintenance has been completed.

  • In progress
    June 22, 2025 at 7:00 AM
    In progress
    June 22, 2025 at 7:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    June 22, 2025 at 6:00 AM
    Planned
    June 22, 2025 at 6:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    June 20, 2025 at 6:36 AM
    Planned
    June 20, 2025 at 6:36 AM

    During this period we will be performing scheduled maintenance to upgrade and optimize our infrastructure. This process is essential for improving system performance, increasing security, and ensuring a more reliable experience for our users. We appreciate your patience and understanding as we make these improvements to better serve you.

UI access on USGov2 is outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are aware of an issue impacting UI access on the usgov2 instance. Our team is actively working to restore full UI functionality. All core backups and services are currently operational. We apologize for any inconvenience.

Own Recover for ServiceNow - Increased error rates in backup sections
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    If you are experiencing an Increased error rates in you backup sections please contact support. The issue has been identified and a fix is being implemented

Own Scheduled Maintenance - Region: us2
  • Completed
    June 16, 2025 at 1:00 PM
    Completed
    June 16, 2025 at 1:00 PM

    The scheduled maintenance has been completed.

  • In progress
    June 16, 2025 at 12:00 PM
    In progress
    June 16, 2025 at 12:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    June 16, 2025 at 11:00 AM
    Planned
    June 16, 2025 at 11:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    June 09, 2025 at 9:41 PM
    Planned
    June 09, 2025 at 9:41 PM

    During this period we will be performing scheduled maintenance to upgrade and optimize our infrastructure. This process is essential for improving system performance, increasing security, and ensuring a more reliable experience for our users. We appreciate your patience and understanding as we make these improvements to better serve you.

Jun 2025 to Aug 2025

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