Salesforce service disruption

Incident Report for Own Company

Resolved

All failed backups have now been restarted. Your backup schedule may be shift if you have a long running backup that overlaps in this time period.

Posted Nov 15, 2024 - 17:55 UTC

Update

We have been informed the Salesforce outage is resolved. Our team is currently restarting any failed backups and will confirm when restart is completed. Your backup schedule may be shift if you have a long running backup that overlaps in this time period.

Posted Nov 15, 2024 - 17:16 UTC

Monitoring

We are currently monitoring a salesforce service disruption.
Backups in the affected instances will fail, Own will restart the affected backups once the Salesforce disruption is resolved:
https://status.salesforce.com/incidents/13457
https://status.salesforce.com/generalmessages/1476

Posted Nov 15, 2024 - 09:20 UTC

This incident affected: App1 (Automatic Backups, Jobs), HIPAA1 (Automatic Backups, Jobs), EMEA1 (Automatic Backups, Jobs), EMEA4 (Automatic Backups, Jobs), CA1 (Automatic Backups, Jobs), AU1 (Automatic Backups, Jobs), USGOV2 (Automatic Backups, Jobs), UK1 (Automatic Backups, Jobs), HIPAA4 (Automatic Backups, Jobs), EMEA2 (Automatic Backups, Jobs), USeast2 (Automatic Backups, Jobs), CA4 (Automatic Backups, Jobs), AU4 (Automatic Backups, Jobs), and OGC US2 (Automatic Backups, Jobs).