Own from Salesforce - [AU4, CA4, EMEA4, HIPAA4] Scheduled Maintenance - Recover, Accelerate, Archive-App and Discover – Maintenance details

[AU4, CA4, EMEA4, HIPAA4] Scheduled Maintenance - Recover, Accelerate, Archive-App and Discover

Planned
Scheduled for September 21, 2025 at 7:00 AM – 3:00 PM

Affects

HIPAA4

Under maintenance from 7:00 AM to 12:00 AM

AU4

Under maintenance from 7:00 AM to 12:00 AM

Backup & Recover

Under maintenance from 7:00 AM to 12:00 AM

Archive

Under maintenance from 7:00 AM to 12:00 AM

Data Mask & Seed

Under maintenance from 7:00 AM to 12:00 AM

CA4

Under maintenance from 7:00 AM to 12:00 AM

Updates
  • Planned
    September 21, 2025 at 7:00 AM
    Planned
    September 21, 2025 at 7:00 AM

    During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable:

    • Recover and Accelerate services.

    • The user interface for Recover, Accelerate, Archive-App and Discover.

    • All Own API usage.

    For Your Jobs and Data:

    • Manual jobs (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window.

    • Scheduled backups will resume automatically after maintenance. Any backups that fail will be manually restarted by our team.

    • After maintenance, please monitor and re-run any affected jobs as needed.

    We apologize for any inconvenience this may cause and thank you for your understanding.