Salesforce Sandbox services are intermittently failing due to Salesforce Performance Degradation
Monitoring - Salesforce is having Performance Degradation in some of their instances, which is causing sandbox services to intermittently fail their backups.
We are monitoring the status updates on Salesforce, we will keep this page up to date.
May 15, 2024 - 18:03 UTC
Maintenance for Accelerate - Emea1
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 2024 - 14:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. No jobs will be affected.
May 15, 2024 14:30 - May 22, 2024 14:30 UTC
App1 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive-APP1 Operational
User Access Operational
Archiving Jobs Operational
USeast2 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
HIPAA1 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive-HIPAA1 Operational
User Access Operational
Archiving Jobs Operational
HIPAA4 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - HIPAA4 Operational
User Access Operational
Archiving Jobs Operational
USGOV2 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
OGC US2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - USGOV2 Operational
User Access Operational
Archiving Jobs Operational
CA1 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - CA1 Operational
User Access Operational
Archiving Jobs Operational
CA4 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - CA4 Operational
Archiving Jobs Operational
User Access Operational
EMEA1 Degraded Performance
User Access Under Maintenance
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive-EMEA1 Operational
User Access Operational
Archiving Jobs Operational
EMEA2 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
EMEA4 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - EMEA4 Operational
User Access Operational
Archiving Jobs Operational
UK1 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archiver - UK1 Operational
User Access Operational
Archiving Jobs Operational
AU1 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - AU1 Operational
User Access Operational
Archiving Jobs Operational
AU4 Degraded Performance
User Access Operational
API Access Operational
Automatic Backups Degraded Performance
Jobs Operational
Archive - AU4 Operational
Archiving Jobs Operational
User Access Operational
Own Discover Operational
UK1 Operational
CA1 Operational
US (app1/hipaa1/useast2) Operational
Archive - OGC US2 Operational
User Access Operational
Archiving Jobs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance - USEAST2 May 19, 2024 04:00-13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 15, 2024 - 13:46 UTC
Scheduled - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.
Apr 02, 2024 - 06:58 UTC
Maintenance - Emea1 May 19, 2024 07:00-13:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 16, 2024 - 16:49 UTC
Maintenance - Hipaa1 May 19, 2024 07:00-13:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 17, 2024 - 05:15 UTC
Archiver Maintenance - app1,emea1,hipaa1 May 19, 2024 08:00-12:00 UTC
UI / Login Maintenance for All Regions - During this maintenance window, customers may experience intermittent outages to accessing login and see changes to the user interface of our products. Rest assured, backups, jobs and API usage will continue to run as scheduled.
Posted on May 15, 2024 - 13:27 UTC
Maintenance - EMEA4 May 26, 2024 04:00-12:00 UTC
Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.
Posted on May 15, 2024 - 15:57 UTC
Maintenance - HIPAA4 Jun 2, 2024 04:00-13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 15, 2024 - 16:01 UTC
Scheduled - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.
Jun 09, 2024 - 04:00 UTC
Maintenance - HIPAA1 Jun 9, 2024 04:00-13:00 UTC
Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.
Posted on Apr 02, 2024 - 06:59 UTC
System Metrics Month Week Day
App1
Fetching
Archiver - App1
Fetching
EMEA1
Fetching
Archiver - EMEA1
Fetching
EMEA2
Fetching
HIPAA1
Fetching
Archiver - HIPAA1
Fetching
USEAST2
Fetching
EMEA4
Fetching
CA1
Fetching
Archiver - CA1
Fetching
CA4
Fetching
Archiver - CA4
Fetching
AU1
Fetching
Archiver - AU1
Fetching
AU4
Fetching
Archiver - AU4
Fetching
UK1
Fetching
Archiver - UK1
Fetching
Hipaa4
Fetching
Archiver - Hipaa4
Fetching
US-Gov2
Fetching
Archiver - USGOV2
Fetching
Archiver - EMEA4
Fetching
OGC
Fetching
Past Incidents
May 17, 2024

No incidents reported today.

May 16, 2024

No incidents reported.

May 15, 2024
Maintenance for Accelerate - Au1, Ca1, Emea2, Hipaa1
Completed - The scheduled maintenance has been completed.
May 15, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. No jobs will be affected.
May 10, 20:12 UTC
Maintenance - EMEA2
Completed - The scheduled maintenance has been completed.
May 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 5, 15:14 UTC
Scheduled - During this maintenance window, customers may experience temporary slowness.
Rest assured, backups, jobs and API usage will continue to run as scheduled.
May 5, 15:14 UTC
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Maintenance for Accelerate - Au4, Ca4, Emea4, Hipaa4
Completed - The scheduled maintenance has been completed.
May 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. No jobs will be affected.
May 6, 19:00 UTC
Discover Scheduled Maintenance - Region: US
Completed - The scheduled maintenance has been completed.
May 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 7, 14:47 UTC
May 8, 2024
Platform Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:15 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 6, 19:00 UTC
App1 possible slowness
Resolved - This incident has been resolved.
May 8, 16:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 19:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 13:45 UTC
Investigating - Customers may experience slowness in the UI and/or API usage.
Apr 19, 13:44 UTC
May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024
Maintenance - APP1
Completed - The scheduled maintenance has been completed.
May 5, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 UTC
Scheduled - Maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.
Apr 25, 08:08 UTC
Own Scheduled Maintenance - Regions: Emea2, Useast2
Completed - The scheduled maintenance has been completed.
May 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 07:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 2, 14:15 UTC
Maintenance - CA4
Completed - The scheduled maintenance has been completed.
May 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 04:00 UTC
Scheduled - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.
Apr 2, 06:54 UTC
May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

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