AWS outage, potential service disruption

Resolved

Major outage

Started 9 months agoOctober 20, 2025Lasted about 16 hoursOctober 20, 20258:36 AMOctober 21, 202512:33 AMUTC

Affected

APP1

Backup & Recover

Archive

Data Mask & Seed

Salesforce Discover

HIPAA1

Updates

Resolved
October 21, 2025 at 12:33 AMUTC
Resolved
October 21, 2025 at 12:33 AMUTC
This incident has been resolved.
Identified
October 20, 2025 at 9:32 AMUTC
Identified
October 20, 2025 at 9:32 AMUTC
We've confirmed US instances are affected by the AWS outage - We're seeing failures in Jobs,Backups and Archive.
Once the AWS outage resolves failed backups will be restarted.
Investigating
October 20, 2025 at 8:36 AMUTC
Investigating
October 20, 2025 at 8:36 AMUTC
Due to an ongoing AWS outage - https://health.aws.amazon.com/health/status
We're currently investigating a potential disruption to our services.

We will send an additional update in 60 minutes.

Own from Salesforce - AWS outage, potential service disruption – Incident details