Own from Salesforce - Notice history

System Under Maintenance

 
Salesforce Discover
Backup & Recover
Archive
Data Mask & Seed
APP1
HIPAA1
HIPAA4
USEAST2
US2
USGOV2
AU1
AU4
UK1
CA1
CA4
EMEA1
EMEA2
EMEA4
SG1

Notice history

Jun 2025

Own Scheduled Maintenance - Region: us2
  • Completed
    June 30, 2025 at 5:00 PM
    Completed
    June 30, 2025 at 5:00 PM

    Maintenance has completed successfully..

  • Planned
    June 30, 2025 at 2:00 PM
    Planned
    June 30, 2025 at 2:00 PM

    During this period we will be performing scheduled maintenance to upgrade and optimize our infrastructure. This process is essential for improving system performance, increasing security, and ensuring a more reliable experience for our users. We appreciate your patience and understanding as we make these improvements to better serve you.

  • In progress
    June 30, 2025 at 2:00 PM
    In progress
    June 30, 2025 at 2:00 PM

    Maintenance is now in progress.

UI access on USGov2 is outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are aware of an issue impacting UI access on the usgov2 instance. Our team is actively working to restore full UI functionality. All core backups and services are currently operational. We apologize for any inconvenience.

Own Recover for ServiceNow - Increased error rates in backup sections
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    If you are experiencing an Increased error rates in you backup sections please contact support. The issue has been identified and a fix is being implemented

Salesforce incident 10014317 - Performance Degradation impacting instances EU49, EU51, EU53, EU55
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are experiencing a performance degradation across regions EMEA1, EMEA2, EMEA4, UK1 resulting in backup failures. This is due to Salesforce incident 10014317 across instances EU49, EU51, EU53, EU55 - https://status.salesforce.com/incidents/10014317

Backup Runtime Degradation
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have implemented a workaround and are currently verifying the issue is resolved.

  • Investigating
    Investigating

    Some backups are taking longer than average to complete in this region. We are currently working on identifying the issue and a possible solution.

May 2025

Own Recover for Dynamics - Backup Failures
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

No access to user interface across all regions
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results

  • Identified
    Identified

    We have identified the root cause of this failure. We are currently working on a fix

  • Investigating
    Investigating

    We are investigating an issue where users are unable to access the Own platform.

Apr 2025

Archive Search - Performance degradation
  • Resolved
    Resolved

    The issue has been fixed and Archive Search/Widget Search/SDK Search are back to normal.

  • Investigating
    Investigating

    We are investigating an issue where some users might be unable to get results from Archive Search/Widget Search and SDK Search in the APP1 region. We are working on a fix

Apr 2025 to Jun 2025

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