We working on a fix.
Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience. >> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available. >> Own API use will not run during the maintenance window >> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed. >> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.
We are planning for a scheduled
We are planning for a scheduled maintenance during that time.During this window, there is a potential for temporary downtime affecting our services. Archive, and Archive-related services may be unavailable.
We apologize for any inconvenience this may cause and thank you for your understanding.
maintenance during that time.
During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable:
Recover and Accelerate services.
The user interface for Recover, Accelerate, Archive-App and Discover.
All Own API usage.
For Your Jobs and Data:
Manual jobs (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window.
Scheduled backups will resume automatically after maintenance. Any backups that fail will be manually restarted by our team.
After maintenance, please monitor and re-run any affected jobs as needed.
This essential work is to implement routine infrastructure updates, including upgrading the underlying systems. This ensures we maintain optimal security, performance, and stability for our services in this region.
Nov 2025 to Jan 2026
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