During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable:
The user interface for Recover, Accelerate, Archive-App and Discover.
All Own API usage.
For Your Jobs and Data:
Manual jobs (e.g., seeding, restores) will be paused. We recommend you start any manual jobs well before this window.
We apologize for any inconvenience this may cause and thank you for your understanding.
Recover and Accelerate services.
Scheduled backups will resume automatically after maintenance. Any backups that fail will be manually restarted by our team.
After maintenance, please monitor and re-run any affected jobs as needed.
This incident has been resolved. All Weekly reports for the week of August 16th - August 25th have been generated and sent.
Investigating Incomplete Distribution of Weekly Report Emails
During this period we will be performing scheduled maintenance to upgrade and optimize our infrastructure. All scheduled jobs will run normally but web access may be disrupted during this time. This process is essential for improving system performance, increasing security, and ensuring a more reliable experience for our users. We appreciate your patience and understanding as we make these improvements to better serve you.
UI / Login Maintenance for USEast2 - During this maintenance window, customers may experience intermittent outages to accessing login and see changes to the user interface of our products. Rest assured, backups, jobs and API usage will continue to run as scheduled.
We are planning for a scheduled maintenance during this time to update the ingress to the Discover application. This will cause intermittent UI failures during this time.
Maintenance has completed successfully..
During this period we will be performing scheduled maintenance to upgrade and optimize our infrastructure. This process is essential for improving system performance, increasing security, and ensuring a more reliable experience for our users. We appreciate your patience and understanding as we make these improvements to better serve you.
Maintenance is now in progress.
This incident has been resolved.
We are aware of an issue impacting UI access on the usgov2 instance. Our team is actively working to restore full UI functionality. All core backups and services are currently operational. We apologize for any inconvenience.
A fix has been implemented and we are monitoring the results.
If you are experiencing an Increased error rates in you backup sections please contact support. The issue has been identified and a fix is being implemented
We are experiencing a performance degradation across regions EMEA1, EMEA2, EMEA4, UK1 resulting in backup failures. This is due to Salesforce incident 10014317 across instances EU49, EU51, EU53, EU55 - https://status.salesforce.com/incidents/10014317
We have implemented a workaround and are currently verifying the issue is resolved.
Some backups are taking longer than average to complete in this region. We are currently working on identifying the issue and a possible solution.
Jun 2025 to Aug 2025
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